topic Re: Device slow to connect to smart hub in Broadband & Landline

Device slow to connect to smart hub

tmobuser — Sat, 18 May 2024 06:34:46 GMT

I have recently moved to EE from talktalk

Before moving, my Roku stream bar would connect to my talktalk router quickly.

Since moving to EE I've noticed that the stream bar takes a couple of minutes to connect before I can watch anything.

Any tips on resolving this lag please?

Thanks

Re: Device slow to connect to smart hub

Chris_B — Sat, 18 May 2024 06:40:30 GMT

@tmobuser You can not speed up a connection it takes as long as it takes otherwise it’ll connect quicker in the first place.

Re: Device slow to connect to smart hub

JimM11 — Sat, 18 May 2024 07:21:58 GMT

@tmobuser Where do you think the issue is, initial wi-fi connection?, if you keep the power on the Roku does that go away, or account speed with it contacting Roku after power up?

Re: Device slow to connect to smart hub

Northerner — Sat, 18 May 2024 07:40:57 GMT

Hi @tmobuser

Try clearing the Roku cache.

Thanks

Re: Device slow to connect to smart hub

tmobuser — Sun, 19 May 2024 05:14:07 GMT

Yes it's just the initial connection and once connected it works fine.

It started as soon as the new router was being used/ISP switch.

Would fixing the IP make a difference?

Re: Device slow to connect to smart hub

JimM11 — Sun, 19 May 2024 08:29:17 GMT

@tmobuser You could try that but i would suspect not, hub seems pretty good with IP control, Ethernet network is slower than normal to connect so possible wi-fi is also, you could try the settings for AX/AC mode, and possible channel, not sure if the Roku is 5G or 2.4G but you will see when you look at the hub. 192.168.1.254 gets you there with web browser. Checked and seems that it is wi-fi 5 compatible so you may see it on the 5G connected device list.