topic Re: new Smart hub plus install in Broadband & Landline

new Smart hub plus install

GazNH — Thu, 16 May 2024 12:00:53 GMT

I am trying to install my new smart hub plus. I have it all physically connected, the light goes blue, my phone is connected to the WIFI but the app will still not connect to the hub. I have turned on/off, reset, disconnected/reconnected and nothing works.

Any suggestions?

Re: new Smart hub plus install

Mustrum — Thu, 16 May 2024 12:03:50 GMT

@GazNH Do you get internet access via the Hub, or is it just the App that is not working?

Might be worth giving it some time until any updates comethrough to the router.

Re: new Smart hub plus install

Chris_B — Thu, 16 May 2024 12:04:26 GMT

@GazNH When is your go live date for the connection?

Re: new Smart hub plus install

GazNH — Thu, 16 May 2024 12:14:26 GMT

Switching over from BT to EE, so have been live for a few years..

Re: new Smart hub plus install

GazNH — Thu, 16 May 2024 12:16:28 GMT

How long, roughly do the updates take? I switched back to my old BT hub to get on here, but will be heading out for a few hours later, would that be enough time if I switch back?

Re: new Smart hub plus install

Mustrum — Thu, 16 May 2024 12:23:53 GMT

@GazNH I will ask again - Do you get internet access via the Hub, or is it just the App that is not working?

If it is just the app not working, then yes swap back over whilst you are out - although leaving it on overnight might be better.

But also, you might have been live on BT for years, but New EE is different, so when is you go live date? Have you had that yet?

Re: new Smart hub plus install

Chris_B — Thu, 16 May 2024 12:25:09 GMT

@GazNH you should’ve got an email of when you go live date is forEE broadband is to start.

Re: new Smart hub plus install

GazNH — Thu, 16 May 2024 12:27:07 GMT

Sorry - no internet as far as I can tell, did not do full tests, only WIFI connected device is my phone, everything else is wired .

My EE go live was 7 days ago, but Ive been away so to day is my first chance to try.

Re: new Smart hub plus install

GazNH — Thu, 16 May 2024 12:27:52 GMT

A week ago, but Ive been away..

Re: new Smart hub plus install

GazNH — Thu, 16 May 2024 13:56:12 GMT

I have things connected now with internet, app will still not connect.

I have noticed that the WIFI range is really bad compared to the old BT hub. I have a few outside devices that worked perfectly but they are all complaining about signal strength with the EE hub. It is in the same location that the BT hub was, same sort of orientation. Am I going to have to get extenders?

Re: new Smart hub plus install

GazNH — Thu, 16 May 2024 13:59:57 GMT

never mind - switched to "compatibility" mode and most of the devices are happier now..