topic Re: EE WiFi access issue in Broadband & Landline

EE WiFi access issue

Lipek — Wed, 15 May 2024 09:37:12 GMT

Hello.

I am trying to access EE WiFi. It says that it is free for all EE accounts holders and should automatically connect when using an iPhone (I am using iPhone 15 Pro Max with the latest iOS version).

When putting my login credentials (picture on the left) I am kicked back to option screen (middle picture).

Can anyone has any idea what I am doing wrong?

Re: EE WiFi access issue

Mustrum — Wed, 15 May 2024 10:01:44 GMT

@Lipek how long have you had your EE broadband account?

Despite what it says, it seems it is not available to legacy accounts.

Re: EE WiFi access issue

XRaySpeX — Wed, 15 May 2024 10:14:39 GMT

EE WiFI is only available to users of EE New BB, not legacy BB - see Help with EE WiFi

You can buy a voucher for short-term access here.

Alternatively, new EE Broadband and BT Broadband customers receive unlimited free access to the EE WiFi network.

New EE Broadband and BT Broadband customers can find out more information about using EE WiFi elsewhere in this help section.

Yes. New EE Broadband and BT Broadband each come with free unlimited WiFi minutes. If you aren't a new EE Broadband or a BT Broadband account holder, you can buy EE WiFi access now via a voucher here.

Re: EE WiFi access issue

Lipek — Wed, 15 May 2024 10:21:14 GMT

I am not a EE broadband user, just mobile sim.

For EE WiFi access anyone who has EE sim plan (I am not pre paid sim card user) can automatically access EE WiFi.

However as I understand this, I need to be both EE broadband user and has registered EE sim plan as well under 1 account... Correct?

Re: EE WiFi access issue

XRaySpeX — Wed, 15 May 2024 11:03:27 GMT

Yes, it is not available to EE mobile users alone.

Re: EE WiFi access issue

Lipek — Wed, 15 May 2024 11:35:42 GMT

That makes all clear now.

Problem solved.

Thank you all for your help. Thumbs up applied 😉

Re: EE WiFi access issue

XRaySpeX — Wed, 15 May 2024 13:28:55 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: EE WiFi access issue

Spencer74 — Thu, 15 Aug 2024 18:50:14 GMT

Do you happen to know what they class as legacy? 2yrs 5yrs.... Or Pre 'insert date'

Regards

Re: EE WiFi access issue

Mustrum — Thu, 15 Aug 2024 19:02:06 GMT

@Spencer74 at the moment only new customers or those transferred from BT Retail since around Oct/Nov last year are on the New EE T&C's.

There is a trial going for EE Broadband customers to move to New EE, but I am sure will follow soon.

Re: EE WiFi access issue

csm1966 — Thu, 15 Aug 2024 19:09:39 GMT

exactly the same issue having upgraded to New EE Broadband

Re: EE WiFi access issue

csm1966 — Thu, 15 Aug 2024 19:14:03 GMT

I have recently ( last 2 weeks) renewed my EE BB contract to a "NEW" EE BB contract.

I was away from home and wanted to access EE Wifi hotspot but it would not accept my log in credentials and took me around full circle...any ideas why?

Re: EE WiFi access issue

Spencer74 — Thu, 15 Aug 2024 19:31:25 GMT

'Renewed' so you're an existing customer and don't fall into this.....

@Spencer74 at the moment only new customers or those transferred from BT Retail since around Oct/Nov last year are on the New EE T&C's.

There is a trial going for EE Broadband customers to move to New EE, but I am sure will follow soon.

Re: EE WiFi access issue

XRaySpeX — Thu, 15 Aug 2024 19:49:30 GMT

@Spencer74 : Probably pre-Sept '23. When your "Manage your broadband" looks like :

topic Re: EE WiFi access issue in Broadband & Landline

EE WiFi access issue

Re: EE WiFi access issue

Re: EE WiFi access issue

How do I get access to EE WiFi?

Do I have to be a new EE Broadband or BT Broadband customer to get free EE WiFi?

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