https://community.ee.co.uk/t5/Broadband-Landline/Smart-Wifi-Plus/m-p/1386654#M93986 <P>Why does my Smart Wifi Plus device show a permanent red light even when the transmission speed is 50+Mbps download and upload and the EE TV box is still showing as good connection? BTW I have already gone through the factory reset a couple of times with this box. Of the 3 Smart Wifi Plus boxes I have the other 2 are fine but this one needed re-setting at the very first time of use, as if it had already been used elsewhere. What do you recommend I do?</P> Tue, 14 May 2024 14:57:49 GMT JonR111 2024-05-14T14:57:49Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-Wifi-Plus/m-p/1386654#M93986 <P>Why does my Smart Wifi Plus device show a permanent red light even when the transmission speed is 50+Mbps download and upload and the EE TV box is still showing as good connection? BTW I have already gone through the factory reset a couple of times with this box. Of the 3 Smart Wifi Plus boxes I have the other 2 are fine but this one needed re-setting at the very first time of use, as if it had already been used elsewhere. What do you recommend I do?</P> Tue, 14 May 2024 14:57:49 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Wifi-Plus/m-p/1386654#M93986 JonR111 2024-05-14T14:57:49Z https://community.ee.co.uk/t5/Broadband-Landline/Smart-Wifi-Plus/m-p/1386656#M93987 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4388368">@JonR111</a>&nbsp;Call EE CS, report it as faulty, get a replacement unit sent, and record the serial number of the device, if you suspect it's not new, then may have been round the block a few times....</P> Tue, 14 May 2024 15:06:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/Smart-Wifi-Plus/m-p/1386656#M93987 JimM11 2024-05-14T15:06:18Z