topic Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same in Broadband & Landline

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Mon, 13 May 2024 23:32:00 GMT

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

XRaySpeX — Tue, 14 May 2024 01:24:01 GMT

@Paw5 : Which EE hub? Read a label or post a px.

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Tue, 14 May 2024 11:35:59 GMT

Hi Mark it's the smart hub plus

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

JimM11 — Tue, 14 May 2024 11:46:30 GMT

@Paw5 Can you define what in particular is rubbish with regards to this router and the one it has replaced?

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Tue, 14 May 2024 13:39:59 GMT

I had bt hub for 3 years no problems the ee hub I haven't had a day where I
have to rebot it & constantly doing speed test

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Wraith1273 — Tue, 14 May 2024 14:02:13 GMT

@Paw5 Defintely shouldn't do that. I have had it connected since I switched from BT about a week ago. I haven't had to touch it since. Just call the numbers Jim has supplied above and they'll run some checks. Or just use the EE app for the checks.

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Wraith1273 — Tue, 14 May 2024 14:26:37 GMT

@Paw5 To get to the test in the app.

Logon and from home go to manage at the bottom, middle of the app

Scroll down to run a speed test and tap it

It will run and give you a status, then you can test your broadband connection, tap on it and it will test and show what the connection is like. Tap on still having problems and you will see test you broadband, tap it and it will run a long test for inside and outside of your home.

It will give you options and they'll restart the hub, and they'll send a text message if you provide your mobile. This will give you a start on resolving things.

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

JimM11 — Tue, 14 May 2024 14:44:45 GMT

@Wraith1273 @Paw5 And if the test does not run from the app, which sometimes it will not you can run test from service link, also depends on New/Legacy EE account type. Failing call CS and have them test, do not keep powering off/on especially if on older fttc copper connection, re booting is not your solution. And if you still have your old BT hub, you can always re connect it as it should work fine on the broadband....

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

RachT123 — Tue, 14 May 2024 15:07:15 GMT

I don't think it's "rubbish" (I haven't had problems with the hub itself asuch since the service started on Friday, but looking to replace it for other reasons)

@Paw5 What do you mean by constantly doing speed tests - is this because your devices are struggling to connect to it? (this can be for a lot of reasons apart from there being a problem with the line itself, though the hub restarting itself is strange)

For instance, are you struggling to get a connection upstairs?

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Tue, 14 May 2024 16:11:59 GMT

I'm in a bungalow with concrete walls they hooked up my bt hub in my
bedroom at the front of the house it worked for 3 yrs

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

JimM11 — Tue, 14 May 2024 16:14:24 GMT

@Paw5 And do you still have the old BT router?

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Tue, 14 May 2024 16:22:59 GMT

Thank you I do have the bt hub ill give that a go

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Tue, 14 May 2024 16:51:59 GMT

Thank you

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Paw5 — Tue, 14 May 2024 16:56:59 GMT

Yes I still have the bt router

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

JaneDev — Thu, 11 Sep 2025 13:24:33 GMT

We switched from sky and frankly wishing we hadn’t, EE are simply not listening to my husband at all. Granted during switching there was a road accident that completely wiped out the Openreach box at the bottom of the road, but EE don’t seem to have addressed getting us switched on by the Openreach technicians , but had the cheek to send us a bill for original switch over day on 5th of September, now the 12th and no service 😡😡😡 and can l just add the the router appears flimsy

Re: Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Wraith1273 — Thu, 11 Sep 2025 13:30:09 GMT

@JaneDev EE aren't listening to you? That's not odd at all. I am counting the months until I can leave.

I had a fault with my account for a year and a half, raised various tickets and called them. Only just got it resolved in the last couple of weeks.

Talking to them was like swimming in treacle and one of them was so rude that I raised an official complaint.

I would leave today if I could.