topic Re: Broadband connection, first time. in Broadband & Landline

Broadband connection, first time.

Antoniohms — Mon, 13 May 2024 21:08:51 GMT

The engineer came to my flat to install the EE small white box and the opctical cable , but I still don’t have wifi, there is a green light blinking, what should I do to solve that?

Re: Broadband connection, first time.

XRaySpeX — Mon, 13 May 2024 21:14:50 GMT

I think you mean the ONT modem fixed to the inner wall by the "small white box". It isn't EE's but OR's. You need to connect the router supplied by EE to it by Ethernet if you have received it yet. When were you told would be your "go live" date?

Re: Broadband connection, first time.

Antoniohms — Mon, 13 May 2024 21:38:05 GMT

Yes, the hub thank you. I’ve received the router and I connected it at the hub (same day the engineer came) the router shows orange light and sometimes green light. I ask the engineer if I need to call any technician assistance or to EE , but I haven’t any response.

Re: Broadband connection, first time.

XRaySpeX — Mon, 13 May 2024 21:40:03 GMT

I still ask when is your "go live" date?

Re: Broadband connection, first time.

Antoniohms — Mon, 13 May 2024 21:57:39 GMT

I don’t have that information, the app is in maintenance right now , I made the order last month 13/04 and all they say is : we stay in touch when start , but they aren’t in touch and didn’t started.

Re: Broadband connection, first time.

XRaySpeX — Mon, 13 May 2024 22:01:18 GMT

Well, it won't start until EE say it's gone live. I'd get on to CS to find out when that is.

Re: Broadband connection, first time.

Antoniohms — Mon, 13 May 2024 22:13:03 GMT

I’ll call them , thank you.

Re: Broadband connection, first time.

XRaySpeX — Mon, 13 May 2024 22:20:19 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.