topic Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB in Broadband & Landline

PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

Andrew288 — Wed, 08 May 2024 10:57:51 GMT

Hi,

I’m reaching out to see if anyone has a solution to connecting my Amazon security camera BLINK Sync Module (1st generation) to the Blink servers. The module acts as an interface between the cameras and the Blink servers.

When trying to connect the module to the Blink servers through my EE Smart Hub the module lights change from flashing blue & solid green to red and the module is unable to connect with the Blink servers. I then get the message that the password is incorrect - it isn't, I've double checked.

For background, I’ve successfully connected the module to my LAN (the Hub’s network map indicates "Blink DHCP" is connected); the Firewall is at its default setting, allowing all outgoing connections and blocking all unsolicited incoming traffic, but games and application sharing is allowed (the "default" alternatives are "blocking all" or "disabled"; both of which are clearly not appropriate); the Hub is using IPv4 protocol and I’ve separated the wifi channels to ensure that the module connects with the Hub’s 2.4GHz channel (Blink can’t accommodate the 5GHz channel). I’ve also temporarily changed my wifi password to remove special characters (I understand the Blink system has difficulty with such characters).

The sync module connected to the Blink servers with my previous router (TP-Link Archer VR600-V2), but falls down with the EE Hub. Blink Customer Support were responsive, but ultimately were unable to solve the problem since the issue appears to lie with the EE Hub. I am reluctant to revert to my previous router to solve the problem. Nor do I think it likely that upgrading to the 2nd generation synch module will help – although I stand to be corrected if others have found that the later generation works with the EE Hub.

Has anyone else experienced a similar problem and found a solution please? Thanks in anticipation.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

JP162 — Thu, 09 May 2024 19:50:49 GMT

Hi Andrew,

I have exactly the same issue with our Blink connecting, saying password is incorrect or misspelt. I have gone though everything numerous times and still having the same issue.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

Mustrum — Thu, 09 May 2024 20:05:46 GMT

There have been a few similar questions and solutions if you do a quick search on here.

Here is one with a solution https://community.ee.co.uk/t5/Broadband-Landline/Blink-sync-module-won-t-connect-to-new-EE-hub/td-p/1384150

HTH

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

Andrew288 — Fri, 10 May 2024 14:37:44 GMT

Thanks for the contributions. I’ve previously done a hard reset of the sync module, but that had no effect. EE are now sending me a new router, so I’ll see if that has any effect. If all else fails, I’ll purchase the sync module 2nd generation and see if that connects. I’ll provide a further post if I have success.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

JP162 — Fri, 10 May 2024 18:31:53 GMT

Hi Andrew, I have the sync module 2nd generation, but it was still happening. The only way to connect was to reconnect my BT modem. I contacted EE and spoke with the technical service team and they said everything I tried was right. He advised me to keep the BT modem and send the new EE modem back and it may not have been compatible with the Blink system. The Blink is now up and running again.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

Andrew288 — Sat, 11 May 2024 08:50:39 GMT

Thank you JP, I have now been successful in connecting my 1st generation module with my current (rather than new) EE router. I had to reset the module several times, but eventually the module appeared to connect with the Blink servers as it downloaded new firmware. After download completion I reset the module and it now interacts with the cameras. The app shows the module firmware as version 4.5.17.

However, while I can now see live views through the cameras and can disarm/arm them, they don't appear to record clips for saving on local storage. I've checked the app to ensure it's set for local storage and the app registers when the USB stick is removed/reinserted. I'll investigate further and, again, I'll provide a post if I have success.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

Andrew288 — Mon, 13 May 2024 06:34:10 GMT

Further to my post at 9:50 am on 11 May, the Blink sync module has now been updated to 4.5.20. Full functionality has now been restored, with clips being recorded. I hope this is helpful for those experiencing similar difficulties.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

JimM11 — Mon, 13 May 2024 07:35:00 GMT

@Andrew288 It would be good if you could list the model numbers of the routers that you have, with working and not working on each should others check the post. 👍

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

Andrew288 — Mon, 13 May 2024 17:37:10 GMT

It turned out not to be a problem with the EE routers. My old router (grey/black frontage - which I’ve packaged up for return to EE) eventually connected to Blink and the new router (white frontage, with a centre circular light) does so too. Both the old and new routers are for fibre-to-cabinet (not full fibre to home). My assumption is that the difficulties I experienced were subsequently down to the firmware I had on the Blink system, which has now been updated and the system is fully working.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

12Deegoom — Thu, 25 Jul 2024 18:45:49 GMT

Just changed my Bt hub for a EE hub having connect over 16 devices to the hub with no real issues until I tried to set up my blink cameras, what a nightmare , having spent many waste hours and a phone call for over a hour with my EE technical support guide who gave up , but a final push did it .

Firstly go into your EE wifi hub and turn off the 5GHz channel , don't forget to save changes and agree

Then you must reset the blink hub so it completely forgets your pervious network pass word , tiny hole next to the usb port on the blink hub push down until red light comes on .

When you have solid green and blinking blue on your blink app follow the sync settings and add to new wifi , just follow those guided steps and your good to go .

Please make sure you go back into router and turn on your 5GHz channel.

Good luck.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

AngelaF2024 — Mon, 23 Sep 2024 18:31:34 GMT

I have exactly the same issue with my Blink cameras with a Sync Moduel 2.

No matter what I try I cannot get the module 2 to connect, it repeatedly says the password is wrong and I know it’s not as all my other devices have connected without any issues except my other indoor security camera which also requires 2.4 GHz. It’s as though the router isn’t giving the device the correct band that it requires.

i feel your pain it’s really frustrating.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

JimM11 — Mon, 23 Sep 2024 18:46:39 GMT

@AngelaF2024 The last OP @12Deegoom posted what to do, did the steps he say's in the post not work for you?

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

AngelaF2024 — Mon, 23 Sep 2024 19:15:05 GMT

Hiya Jim, I can’t see what that user posted for some reason but I’m presuming it’s the unplug and hold reset for 10 seconds the replug and hold for further 5 seconds, red light happens but no update and I can’t get passed the wrong password issue, my sync module rattles a little bit so I’m not sure if it’s working correctly, I’ve ordered a new one and hopefully that will work. Other than that I’m at a loss as to why it won’t update the sync module.

regards

Angela

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

JimM11 — Mon, 23 Sep 2024 19:34:11 GMT

@AngelaF2024 Here was the reply step by step.

Firstly go into your EE wifi hub and turn off the 5GHz channel , don't forget to save changes and agree

Then you must reset the blink hub so it completely forgets your pervious network pass word , tiny hole next to the usb port on the blink hub push down until red light comes on .

When you have solid green and blinking blue on your blink app follow the sync settings and add to new wifi , just follow those guided steps and your good to go .

Please make sure you go back into router and turn on your 5GHz channel.

Good luck. ""

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

AngelaF2024 — Mon, 23 Sep 2024 20:01:18 GMT

Brilliant thank you Jim I’ll give it a go once I get the new sync module, I opened the one I have and the reset button had sheered off along with some other bits so no wonder why it wouldn’t work eh! Thankyou so much for your help, I really appreciate it.

Have a good week, regards

Angela 👍

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

cezza78 — Tue, 08 Oct 2024 18:00:53 GMT

I have tried all these steps and deleted my sync module 2 from my account multiple times to start from scratch, yet I still keep getting the error message that my wifi account/password is incorrect which I know is not the case.
I switched of the 5GHz option from my broadband and saved the settings but am still stuck with my blink not being able to connect.
getting extremely frustrated now so any other suggestions would be very much appreciated.

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

JimM11 — Tue, 08 Oct 2024 18:21:04 GMT

@cezza78 Did you do the reset on the sync module 2 hub?

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

cezza78 — Tue, 08 Oct 2024 21:16:05 GMT

Yes I have tried the reset option multiple times, along with also trying deleting my sun double completely from my blink account.
I’ve amended my broadband to not use the 5GHz wifi, and also turned off wifi 6 and chosen wifi 5 as also read that can be an issue.
None of these steps have yet helped me resolve the issue 😩

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

AngelaF2024 — Tue, 08 Oct 2024 23:21:11 GMT

All fixed with the new module now onto my indoor camera and my printer that’s decided not to work……😵‍💫

Re: PROBLEM CONNECTING BLINK SYNC MODULE TO SERVERS THROUGH EE SMART HUB

AngelaF2024 — Tue, 08 Oct 2024 23:31:40 GMT

I think it’s the app which is causing the password error, I noticed the app was trying to use my old network SID and not my new EE SID. I’m thinking yours is doing the same, I deleted the app and reinstalled everything from scratch. I had the same issue with my door bell too, it’s bloomin frustrating for sure.

A Foxcroft