topic Mobile broadband/landline EE app in Broadband & Landline

Mobile broadband/landline EE app

FrankW1912 — Sun, 12 May 2024 10:07:37 GMT

Is anyone else having problems logging into their mobile ee app? I changed my broadband/landline contract with EE in December and had nothing but trouble with the app since. It says "enter correct billing account " even though its correct. Apparently the EE id needs changing but this option isn't on the app.

Re: Mobile broadband/landline EE app

Katie_B — Sun, 12 May 2024 13:33:38 GMT

Hello @FrankW1912.

Did you move from a fixed home broadband to a mobile broadband?

Katie

Re: Mobile broadband/landline EE app

FrankW1912 — Sun, 12 May 2024 13:52:59 GMT

No,the contract was cheaper than my old one.its for broadband/landline wfi but it meant a new router and a new account No. which my EE app won't reconize now. Never had a problem with it until I changed my contract. Apparently there's hundreds of customers with the same problem. Sent from Samsung Mobile on O2

Re: Mobile broadband/landline EE app

Katie_B — Sun, 12 May 2024 14:28:06 GMT

Thanks for getting back to me @FrankW1912.

I would recommend speaking with our customer care team on 150.

The team will be able to remove your old EE ID and help set up your new account.

Katie