Smart WiFi not connecting orange flashlight

K338 — Sat, 11 May 2024 21:01:15 GMT

Re: Smart WiFi not connecting orange flashlight

Neil-O — Sun, 12 May 2024 09:03:30 GMT

Hi @K338 I'm sorry about that, please can you try resetting the Smart wifi and reconnect it to your Hub via ethernet?

Move the Smart WiFi Device next to your Hub
Connect the power lead and switch the Smart WiFi Device on
Carry out a factory reset of the Smart WiFi Device by pressing a pin into the small hole, holding down the button for 12 seconds
Wait 2 minutes for the factory reset to complete
Reboot the Hub by turning it off for 30 seconds then switching it back on
Connect the Smart WiFi Device to the Hub (try to avoid connecting it to port 4) using the supplied Ethernet cable
Wait 2-3 mins for the Smart WiFi Device light and Hub light to start up and connect

Reply and let me know if that helps.

Thanks

Neil