https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385777#M93829 <P><SPAN>I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - Before it is suggested (I read another post where the link does not work either) I do not have a printer to print a label - So why is it said in email and even on the phone that a bag will be sent for the BT router to go back? I don't want to be charged for something out of my control and being told untruths.</SPAN></P> Sat, 11 May 2024 20:38:33 GMT Celestinaaaa 2024-05-11T20:38:33Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385777#M93829 <P><SPAN>I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - Before it is suggested (I read another post where the link does not work either) I do not have a printer to print a label - So why is it said in email and even on the phone that a bag will be sent for the BT router to go back? I don't want to be charged for something out of my control and being told untruths.</SPAN></P> Sat, 11 May 2024 20:38:33 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385777#M93829 Celestinaaaa 2024-05-11T20:38:33Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385775#M93837 <P>I am in the same boat - I was assured even on the phone that a bag would be sent for BT's router as I have swapped to EE - And that I would be charged 50 otherwise - the link you put above does not work anymore and also I do not have a printer to print a label - So why is it said in email and even on the phone that a bag will be sent for the BT router to go back? I don't want to be charged for something out of my control and being told untruths.</P> Sat, 11 May 2024 20:37:00 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385775#M93837 Celestinaaaa 2024-05-11T20:37:00Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385795#M93836 <P><SPAN>If it's listed in following link then follow&nbsp;</SPAN><A href="https://ee.co.uk/help/orders/return-and-recycle-ee-product" target="_blank" rel="noopener noreferrer">https://ee.co.uk/help/orders/return-and-recycle-ee-product</A><SPAN>&nbsp;. If you have not received a return bag you may call&nbsp;<STRONG>0330 123 1105</STRONG>&nbsp;for 1.</SPAN></P> Sat, 11 May 2024 23:57:26 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385795#M93836 XRaySpeX 2024-05-11T23:57:26Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385809#M93844 <P>I have swapped from BT to yourselves - so does the bt router go to yourselves or BT?</P> Sun, 12 May 2024 04:58:13 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385809#M93844 Celestinaaaa 2024-05-12T04:58:13Z https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385851#M93849 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4383929">@Celestinaaaa</a></SPAN> when did your service transfer to New EE? The returns bag normally arrives within a week of your BT service stopping.</P> <P>Neil</P> Sun, 12 May 2024 08:55:45 GMT https://community.ee.co.uk/t5/Broadband-Landline/Promised-a-return-router-bag-on-the-phone-and-email/m-p/1385851#M93849 Neil-O 2024-05-12T08:55:45Z