topic Re: Website not recognising email in Broadband & Landline

Website not recognising email

HJZenny — Fri, 10 May 2024 16:06:20 GMT

Hi,

I am needing to upgrade my broadband as my contract finishes soon. I am trying to see what deals are available on the website, but when I go through the "RENEW YOUR HOME BROADBAND PLAN" process it does not recognise my email as being correct, even though I can use that exact same email to log into my account. I have no idea what to do, as I cannot bypass the page without the "correct" email to see the offers, even though the one I am putting in IS correct! I know I can ring to get this done, but I would prefer to be able to see what potential options there were before I necessarily call in.

Re: Website not recognising email

Leanne_T — Fri, 10 May 2024 16:39:39 GMT

Hi @HJZenny

Thanks for coming to the community.

Can you try and log in and view the offers available on this page EE Broadband upgrades | Upgrade your broadband | EE, do you get the same message?

Leanne.

Re: Website not recognising email

Mustrum — Fri, 10 May 2024 17:08:29 GMT

@HJZenny I have found calling the broadband care team to be the best way to get the best deal.

Like just about every service these days a bit of research before hand always helps, but also noting cheapest is not always best.

Re: Website not recognising email

HJZenny — Mon, 13 May 2024 13:12:37 GMT

Hi Leanne.

That is what I was doing: it just refuses to recognise my email as being correct in the boxes, saying "One of these wasn't correct. Please try again" which is a problem when it needs to be correct to get past that part of the process, even though I know for a fact that is the correct email (I get all of my emails from EE on there!). I just want to look at what is available online first so I have some idea of what's on offer before I get into a phone call where I need to make an immediate decision.

Thanks