topic Re: Why is the maximum EE speed to my home lower than my incumbent BT package? in Broadband & Landline

Why is the maximum EE speed to my home lower than my incumbent BT package?

kpsandwiches — Thu, 09 May 2024 15:39:55 GMT

Had a call with BT today ahead of a contract expiry to see what the best options were for renewal, and I'm being migrated to another package on EE. In principle I'm fine with this. However, upon further exploration it looks as though I'm downgrading from a Fibre 100 package to what they're calling 'Fibre 67 Essentials'.

On the former, I regularly get upwards of 120mbps but my new contract seems to suggest I could now get roughly half these speeds. Curiously, the website suggests it's the best speed / package available in my area. I'm confused by why this would be the case if BT have been serving the Fibre 100 without any issues.

Can anyone advise? Should I be rethinking this change before my 14-day grace period is up?

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

JimM11 — Thu, 09 May 2024 15:53:34 GMT

@kpsandwiches Are you currently on the BT Full Fibre 100 package with fttp connection to your home?

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

kpsandwiches — Thu, 09 May 2024 16:01:05 GMT

Thanks for the response. It's just titled vanilla 'Fibre 100' and I don't see any reference to FTTP.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

Mustrum — Thu, 09 May 2024 16:37:39 GMT

@kpsandwiches from what you have said it appears you are on a legacy G Fast product.

However the new contract is VDSL which has a maximum speed of 80Mbps. I believe G Fast is no longer available on new contracts.

Unless full fibre is available in your area, staying with the legacy product will give you the best speeds.

HTH

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

kpsandwiches — Thu, 09 May 2024 16:16:45 GMT

Thank you. G Fast and VDSL aren't terms I'm familiar with but I gather from your post that - if having the same speed is my priority - sticking with the BT product is the best option?

I do recall seeing a notice somewhere on the sales journey / follow-up check that there would be a "free" 😒 upgrade to a full fibre package when it becomes available. Guess that could be anytime between now and infinity.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

JimM11 — Thu, 09 May 2024 16:21:57 GMT

@kpsandwiches Where the current Router from BT plugs into, if it is a master socket it will be marked as G Fast on it, EE would drop you to the VDSL2 version of that at max speed of 80Mb/s so around the Essential 67 version, Stay with BT if you are happy....

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

Mustrum — Thu, 09 May 2024 16:25:44 GMT

@kpsandwiches you can find out more info from the BT DSL checker = post the results, but hide your number or address. https://www.broadbandchecker.btwholesale.com/#/ADSL

Openreach do have a schedule when they plan to install Full Fibre on their website. Other options may also be available in your area.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

JimM11 — Thu, 09 May 2024 17:04:05 GMT

@kpsandwiches The broadband checker link, will tell you if it is available now, or if you have seen them about recently working hard to get FTTP to your area, but correct, can be anytime, anywhere and anyhow...

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

kpsandwiches — Thu, 09 May 2024 17:05:21 GMT

Mostly hieroglyphics to me but may be useful for others. Clearly says full fibre not an option anyway, just found it strange the cap would be lower on the same line. Thanks again for the advice.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

kpsandwiches — Thu, 09 May 2024 17:06:55 GMT

Thanks for your advice 🙂

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

Mustrum — Thu, 09 May 2024 17:12:38 GMT

@kpsandwiches the table confirms what I was trying to explain in my first post - your service was G Fast, but moving to a new supplier that is no longer available, hence EE can only offer VDSL - and up to 80 Mbps/Fibre 67.

As you say, no full fibre available yet.

The only good news should be your new lower speed contract should be cheaper than an out of contract G Fast with BT..

HTH

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

JimM11 — Thu, 09 May 2024 18:14:46 GMT

@kpsandwiches Have you asked for BT retentions to see if you can stay on there G fast broadband at the same price until fttp becomes available at your address. EE used to offer it so why not ask the question of them also.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

XRaySpeX — Fri, 10 May 2024 23:30:57 GMT

@Mustrum wrote:

G Fast, but moving to a new supplier that is no longer available

How do you work that out? SOGEA is shown as Green.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

Mustrum — Sat, 11 May 2024 00:21:10 GMT

So wish @Sorcha was still around and we could get those face to face meetings that were promised!

Anyway, the Unavailable on the column before outranks Green for anyone not already on G Fast.

Mines a ?????

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

JimM11 — Sat, 11 May 2024 07:39:20 GMT

@Mustrum It's a bit of a bad deal when the OP was on and has the modem from BT that supports having a G.Fast connection from his Green box to Home master socket and although no longer supported as a new supplied broadband there are still some ISP's who will take over and support this connection type, but not many of them left now. It's always a gamble for when fttp will be supplied to replace the existing copper, when G.Fast works it generally works pretty good for speed, but you do have to be very close to the connection point.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

kpsandwiches — Sat, 11 May 2024 08:33:30 GMT

I'm certainly considering it now 😅 just got to brace myself for the rigmarole!

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

JimM11 — Sat, 11 May 2024 09:13:51 GMT

@kpsandwiches Would check to see if Zen are still offering the G.Fast connection at your address. Believe the still work as an ISP on OR lines. Below from the Zen website

Broadband

We offer a full range of Fast, Superfast and Ultrafast broadband technologies, including ADSL and FTTC. And we are one of only a few providers who can offer FTTP and G.fast, all available with and without usage limits, depending on your customers’ priorities. An SLA-backed office broadband service with 24/7 support and minimum throughput guarantees can also be used to support more stringent connectivity requirements, helping to bridge the gap between broadband and Ethernet services.

Re: Why is the maximum EE speed to my home lower than my incumbent BT package?

Mustrum — Sat, 11 May 2024 11:56:42 GMT

@JimM11 it is all part of the Openreach Stop Sell as of September last year - in places you can keep G Fast and or voice if you are staying with the same supplier - but not available if you try and switch suppliers.

So no Zen or anyone else will not supply G Fast these days.