topic Re: Moving from BT to EE in Broadband & Landline

Moving from BT to EE

Sbarry — Thu, 09 May 2024 13:41:42 GMT

Hello,

Just asked to move my FTTP 900mb broadband from the BT to EE. I’m still in contract but BT/EE said this does not matter.

The order was placed yesterday but has this message below. The MyBT app also sees the same order and says the same.

Pending/AwaitTransferLossCancellation

We cannot yet confirm the completion date of your order

Has anyone seen this before and is it something BT/EE should be chased for?

Many thanks,

Stefan

Re: Moving from BT to EE

Neil-O — Thu, 09 May 2024 14:50:04 GMT

Hi Stefan, When was the order placed?

Thanks

Neil

Re: Moving from BT to EE

Sbarry — Thu, 09 May 2024 14:53:13 GMT

Hi Neil,

Yesterday afternoon BT / EE created the order.

Thanks,

Stefan

Re: Moving from BT to EE

Neil-O — Thu, 09 May 2024 15:07:37 GMT

Hi @Sbarry I would recommend following that up with the connections team as I would have expected it to show as committed by now.

Neil

Re: Moving from BT to EE

Sbarry — Thu, 09 May 2024 16:57:00 GMT

Thanks there was an old home move order open from 1 year ago and that caused the order to go wrong. Back office will force closure and order will be reopened.

stefan