topic Re: Landline not ringing in Broadband & Landline

Landline not ringing

Gilbey1 — Thu, 09 May 2024 11:45:30 GMT

Just moved to fibre broadband and landline, phone not ringing despite ringing at caller's end. Can still make calls, but not receive.

Mustrum — Thu, 09 May 2024 12:15:11 GMT

@Gilbey1 have you moved your phone to connect via the router?

Have you spoken to the Broadband Care Team about this? There is no account access on here.

Gilbey1 — Thu, 09 May 2024 12:19:40 GMT

Yes, plugged into green phone port. Will contact care team. Thanks.

Mustrum — Thu, 09 May 2024 12:38:57 GMT

@Gilbey1 If you still have an DSL dangly filter you could try that between the phone and router - not sure why, but it has been know to help.

Gilbey1 — Thu, 09 May 2024 12:42:08 GMT

Thanks, I'm still using "dangly thing" as it's the only thing that has correct port for grey cable.

Mustrum — Thu, 09 May 2024 12:44:38 GMT

? What phone are you using and does it not have a standard BT phone connector?

Gilbey1 — Thu, 09 May 2024 15:38:36 GMT

Thanks for your help. EE have found fault with network, engineer coming out next week

Mustrum — Thu, 09 May 2024 16:08:41 GMT

Let us know how that goes.