topic Re: New to EE in Broadband & Landline

New to EE

AshleyRP — Wed, 08 May 2024 15:27:07 GMT

I've received a text saying a bill is ready, checked the "manage" section on the app but it just shows all the things I can buy with no account & billing as said by the community?

Is it something so simple I am being stupid ?

TYIA

Re: New to EE

XRaySpeX — Wed, 08 May 2024 15:32:17 GMT

Have you linked your BB to your MyEE a/c?

Re: New to EE

AshleyRP — Wed, 08 May 2024 16:24:53 GMT

I've tried that, it says its already registered on a different account?

I've only used this one to do everything, I also checked for MyEE but it jeeps showing the normal EE app?

Re: New to EE

Neil-O — Wed, 08 May 2024 16:47:30 GMT

Hi @AshleyRP Did you provide a different email address when the order for EE broadband was being placed? If you did then that's likely to be your EE ID.

Neil

Re: New to EE

AshleyRP — Wed, 08 May 2024 16:56:20 GMT

Hi Neil-O

I only have 1 which I am puzzled as to why it's not working

Re: New to EE

AshleyRP — Wed, 08 May 2024 17:00:57 GMT

I AM SO STUPID ! Haha my email is a gmail/Google mail account

Put in Googlemail instead of Gmail and it's worked...... I'm going to hide now thank you for assisting everyone.

Re: New to EE

Neil-O — Wed, 08 May 2024 18:15:41 GMT

@AshleyRP don't worry it's easily done, I'm glad you figured it out.

Neil