topic Re: Broadband in Broadband & Landline

Broadband

Paul480 — Wed, 17 Apr 2024 23:23:46 GMT

Why can't I access my broadband account to view my broadband bill on the EE app please help??

Re: Broadband

John-C — Thu, 18 Apr 2024 12:10:18 GMT

Hi @Paul480, sorry you can't access your bill.
Have you just set up the EE app or were you able to view your bills on it ok before?

Cheers

John

Re: Broadband

Paul480 — Wed, 08 May 2024 09:16:01 GMT

Can't seem to access my broadband account on the ee app. I can do my mobile account. My email is correct but can't access is the system down??

Re: Broadband

John-C — Wed, 08 May 2024 13:47:25 GMT

Hi Paul, sorry you can't view your broadband account on the app. Have you managed to add your broadband account number to the EEID?
If you're still unable to view the broadband please give us a call on 0330 123 1105 and one of our guides will be able to help you fix this.

Cheers

John

Re: Broadband

Valentina11 — Wed, 22 May 2024 10:59:20 GMT

Hello,

I can not access to view online broadband bill

Re: Broadband

Valentina11 — Wed, 22 May 2024 11:01:01 GMT

I have got an EE app ,which is to view my phone bills only ,I was never able to view broadband at the same time .

Re: Broadband

Carl86Ant — Tue, 17 Sep 2024 14:59:35 GMT

i have had the EE app for 2 years or more and can see my mobile bills. This is my first EE Broadband, and TV bill

Re: Broadband

Peter_W — Tue, 17 Sep 2024 17:10:24 GMT

Hey there @Carl86Ant

Welcome to the EE Community!

Are you able to see your broadband account details when you log in online, or have you not tried linking this yet?

Peter 😊