topic Re: Amazon Fire Tv new wifi cannot connect to EE in Broadband & Landline

Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Mon, 06 May 2024 06:08:26 GMT

I have EE wifi.

I have not been able to log my Amazon Toshiba Fire TV to EE wifi as there is EE cookies message which does not show fully. It says click ok if you accept cookies. Nothing happens. This is preventing me from logging into EE wifi for the first time on this tv. It says scroll down etc to click ok on the cookies box, but nothing happens when I click ok. My phone is on EE wifi and that is fine. The Amazon fire tv is registered on my Amazon account. It is just the cookies box with white background that will not move, so preventing me from logging in. It also says connect to EE wifi but not connected to the internet. Yet I can connect to the internet on my phone.

Re: Amazon Fire Tv new wifi cannot connect to EE

Mustrum — Mon, 06 May 2024 14:40:36 GMT

@Karen207 which model of Fire TV do you have?

Have you tried the Fire TV Help pages?

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GYMDPRQTTLXQD7PL

Re: Amazon Fire Tv new wifi cannot connect to EE

Garethrprice — Mon, 06 May 2024 15:37:42 GMT

It looks like the OK button is hidden from sight. In the Settings is there a means of changing the screen aspect (16:9, 4:3 etc) which would allow you to ‘see’ the OK button. Or does the TV remote have an ‘AV’ button which does the same thing. Alternatively look in the app stores for Android or IOS (depending if/what smart phone you have) and download the Fire TV app, which may give you more control over the screen than the remote does.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Tue, 07 May 2024 07:04:59 GMT

I cannot remember if there is a means of changing the screen aspect.

I cannot check now as do not have EE wifi.

I tried the Fire TV app and no luck there. That app is only useful if the
tv had had its previous wifi.

The remote does not have an AV button.

I called EE and they said this issue does not arise on EE home broadband,
only on EE hotspotting.

Thank you for your help.

Re: Amazon Fire Tv new wifi cannot connect to EE

Garethrprice — Tue, 07 May 2024 08:23:26 GMT

It’s a bit confusing as you said in your opening post “I have EE wifi”. Did you mean EE mobile (eg 4G/5G)? That would explain the “Hotspotting” comment. Do you not have home broadband at all, ie a router connected to your telephone line (or a Fibre cable)?

Re: Amazon Fire Tv new wifi cannot connect to EE

Mustrum — Tue, 07 May 2024 09:40:55 GMT

@Karen207 A reset of the Firestick should clear the image and allow you to connect to your chosen WiFi.

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GBVZEZKT6A6LH4UP&ref_=hp_GHH5TUHA7677G4HJ_Reset-Your-Fire-TV-Device-to-F

Re: Amazon Fire Tv new wifi cannot connect to EE

XRaySpeX — Tue, 07 May 2024 09:48:51 GMT

Which router do you have?

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Tue, 07 May 2024 09:57:59 GMT

Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Tue, 07 May 2024 09:58:59 GMT

Yes.
That is correct. No broadband at home.
Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

Garethrprice — Tue, 07 May 2024 10:33:49 GMT

You can get home broadband via 4G/5G through EE. They send you a router that gives a wifi signal through your home, in the same way as through a landline, but using 4G/5G. Dependant of course on the strength of your 4G/5G signal (my brother in the wilds of Scotland uses this method). If it is of any interest.

EE Mobile Broadband

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Tue, 07 May 2024 12:53:59 GMT

Will I need installation ie wiring drilled?

I do not have permission for wiring and drilling.

Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

Garethrprice — Wed, 08 May 2024 10:37:58 GMT

Other than plugging the router into the mains, it picks up the mobile signal and re-transmits it as a wi-fi signal around the property. You may have to try different places where to put the router, dependent on how strong the signal is, maybe near to a window. No drilling will be necessary, maybe a mains lead extender if you do not have a socket nearby.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Fri, 10 May 2024 12:18:44 GMT

I did manage to change the screen aspect ratio. However it had no impact on the EE cookie box just in front of the EE log in page.

So am still stuck.

Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Fri, 10 May 2024 12:20:11 GMT

Sorry for the confusion.

I have EE voucher fot wifi brought online. I fo not have home broadband.

Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Fri, 10 May 2024 12:23:45 GMT

I do not have a router.

No home broadband.

I have EE wifi voucher bought online.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Fri, 10 May 2024 12:25:25 GMT

Will any wiring or socket need to be drilled?

Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

XRaySpeX — Fri, 10 May 2024 12:31:16 GMT

Not for a mobile router. It probably would if you wanted fixed Home Broadband.

Re: Amazon Fire Tv new wifi cannot connect to EE

Garethrprice — Fri, 10 May 2024 15:05:50 GMT

Hi again @Karen207 To avoid any confusion, when I referred in an earlier post to “having a socket nearby” I meant a mains socket (to power the mobile router).

Did you click on the link I provided ? Where it says EE Mobile Broadband in green and underlined, which will explain all about how you can have home broadband through an EE mobile router.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Fri, 10 May 2024 15:57:51 GMT

I just clicked on the link.

Sounds like the solution.

I just need to check prices and terms.

Thank you.

Re: Amazon Fire Tv new wifi cannot connect to EE

Karen207 — Fri, 10 May 2024 16:10:28 GMT

Hi

When I clicked on the green link, I noticed that it does not say anything
about compatibility with fire tv's. It just states laptops and tablets.

I apologise for asking, but can you confirm does your brother in the wilds
of Scotland has been able to connect the wireless router to a fire tv?

Thank you.

Sent from Android phone