topic Re: New Router Issues. in Broadband & Landline

New Router Issues.

Jools_Sheffield — Mon, 06 May 2024 01:28:38 GMT

I’m experiencing a problem after the new fibre connection was done last week. The connection keeps dropping out and is unable to stay connected. See screenshots below.

Re: New Router Issues.

Northerner — Mon, 06 May 2024 07:53:20 GMT

Hi @Jools_Sheffield

It looks more likely your iphone is connecting to the mobile network becase of the strong signal over wifi calling on your phone.

Thanks

Re: New Router Issues.

Gazwalsh — Mon, 06 May 2024 08:27:17 GMT

I have been having same problem since Jan and went from bt to ee. 3 routers 5 tech visits. Speed mostly ok but not what I'm paying for. Complaints shut down when not resolved or resolved and reappear. All my devices not least than 4 years old. But keeps booting connection. 1 laptop can't connect at all. Others lose it after 10 mins. Skyq box firesticks all have probs. Ee just can't resolve for some reason. I'm giving up

Re: New Router Issues.

Jools_Sheffield — Mon, 06 May 2024 13:12:39 GMT

Sorry to hear this, it seems the system cannot keep up with the requirements of users.

Re: New Router Issues.

Jools_Sheffield — Mon, 06 May 2024 13:14:40 GMT

Is there any solution to this, only my EE mobile connection isn’t as fast as my Router Wi-Fi service.