topic Re: Bizarre issue with new hub and Discord in Broadband & Landline

Bizarre issue with new hub and Discord

Zozzilla — Sat, 04 May 2024 06:26:12 GMT

As the title says, I'm having a very odd issue with my new Smart Hub Plus after previously using a BT Smart Hub 2. When using Discord, specifically the PC app over ethernet, I am unable to upload images or stream to friends without the connection almost grinding to a halt.

The issue doesn't happen if I use the Web browser version of Discord, or if I use WiFi on my laptop or phone. I did a speedtest using Ookla and everything was fine for both wired and wireless, however if I use Cloudflare's speedtest, the wired connection hits about 40mbps download and 17mbps upload with at least 10% packet loss.

I never had this issue before yesterday when I got the EE Smart Hub Plus plugged in, and was wondering if anyone else had a similar issue and knew of a way to fix it? I tried using Google DNS instead and that just made the whole connection run at a tenth of its normal speed.

Re: Bizarre issue with new hub and Discord

Northerner — Sat, 04 May 2024 09:38:09 GMT

Hi @Zozzilla

Have you any family/content lock in place.

Thanks

Re: Bizarre issue with new hub and Discord

Zozzilla — Sat, 04 May 2024 10:16:12 GMT

Nope, nothing at all. I've been checking everything over again for the past hour, testing different things, and it's definitely only affecting my laptop for some reason - other devices aren't having the issue (I tested it using my phone and my work pc)

It's only affecting Cloudflare specifically, nothing is blocked when I log into the router, I've not changed any settings on my laptop at all, I've tried updating the drivers for both the ethernet port and the WiFi adapter so I'm not sure if it's an issue with the IP address assigned to it or not.

I've just plugged my old router back in, and there's no issue with this one plugged in, so all I can think is that there's some sort of security on the new hub blocking just that specifically...but trying to figure out what it is is going to be hard.

Re: Bizarre issue with new hub and Discord

OF1970 — Fri, 07 Feb 2025 01:11:55 GMT

Hi there,

I had the same issue with discord after switching to EE, using a VPN fixed the problem for me

Re: Bizarre issue with new hub and Discord

AnnoyedEEUser1 — Thu, 05 Feb 2026 18:59:44 GMT

Hi, I have this issue too and EE is completely ignoring it.

Re: Bizarre issue with new hub and Discord

Linzi_H — Fri, 06 Feb 2026 11:27:55 GMT

Hi @AnnoyedEEUser1

Have you been in touch with our team previously about the issues you're facing? If so, what has the team said?

Have you tried the solution within this thread?

Speak soon,
Linzi

Re: Bizarre issue with new hub and Discord

bobpullen — Mon, 09 Feb 2026 20:34:25 GMT

If the Discord desktop app tries prioritising traffic (which a quick Google search suggests it may), then it could be related to this?