topic Re: Return Old Router after upgrade in Broadband & Landline

Return Old Router after upgrade

gts2019 — Fri, 03 May 2024 13:39:24 GMT

I have just upgraded to fttp after nearing the end of contract, im being sent a new router and received a jiffy bag to return the current one.

Am i required to send the old one back, or only if its not needed? Nothing in the letter says its required.

Happy to send back, but if not required to I'd like to repurpose it.

Thanks.

XRaySpeX — Fri, 03 May 2024 13:45:31 GMT

Which router is it?

gts2019 — Fri, 03 May 2024 14:15:39 GMT

Its a white one, the GUI says its Smart Hub 2 +EEH002+

Thanks for the reply

XRaySpeX — Fri, 03 May 2024 14:33:30 GMT

Don't recognise that as an EE router. What does the label on it say?

What colour & shape is it or post a pix?

gts2019 — Fri, 03 May 2024 14:41:37 GMT

This is an image of it from the web, the Product no is GRV9517UWAC34-A-OT other than that no other identifiers that i can see

XRaySpeX — Fri, 03 May 2024 15:29:18 GMT

Ah, yes, that's the EE Smart Router but it has its name nowhere on it:

I would presume EE doesn't want it back as it's not listed in https://ee.co.uk/help/orders/return-and-recycle-ee-product .