topic Re: Re: Contract end date in Broadband & Landline

Re: Contract end date

SuzeFawcett — Thu, 02 May 2024 19:16:58 GMT

NO WAY ON BROADBAND CAN YOU SEE YOUR CONTRACT START AND END DATE, JUST GOING ROUND IN CIRCLES, OBVIOUSLY EE HIDE IT ON PURPOSE AND MAKE IT IMPOSSIBLE TO FIND THE YOU HAVE TO KEEP PHONING AND WAITING HOURS TO SPEAK TO ANYONE. EVEN THE BILLS DON'T SAY THEM AND WHEN YOU TRY TO RAISE A QUERY YOU HAVE TO GIVE YOUR ACCOUNT NUMBER TO LOG AND THIS AGAIN IS HIDDEN FROM EVERYTHING - LET'S HOPE MY CONTRACT HAS EXPIRED AS IT IS BYE BYE EE

Re: Re: Contract end date

SuzeFawcett — Thu, 02 May 2024 18:52:18 GMT

THERE IS NO END DATE ONLY WHAT TYPE OF CONTRACT!!!!

Re: Re: Contract end date

XRaySpeX — Thu, 02 May 2024 19:31:23 GMT

@SuzeFawcett : Your min. contract term date will not be found anywhere in your MyEE for BB. It'll be in or workable out from your Welcome email. If you haven't kept that you will need to call EE to find out.

Re: Re: Contract end date

bristolian — Thu, 02 May 2024 20:08:40 GMT

Typing in all capitals on the internet is widely regarded as shouting.

https://en.wikipedia.org/wiki/All_caps

Re: Re: Contract end date

XRaySpeX — Thu, 02 May 2024 20:16:51 GMT

Typing in all caps on paper is usually a ransom demand 😉.

Re: Re: Contract end date

Chris_B — Fri, 03 May 2024 05:07:07 GMT

@SuzeFawcett If you can see your bill you can see that account number that’s at the top

Re: Re: Contract end date

SuzeFawcett — Fri, 03 May 2024 06:56:42 GMT

not on mine when I download - it's Broadband only and I want to know start and end date and the account number - you would expect all those to be easy to find wouldn't you? but alas no

Re: Re: Contract end date

SuzeFawcett — Fri, 03 May 2024 06:59:49 GMT

quite ridiculous and calling EE is a tedious lengthy process, but I guess that is the only way - very sad state of affairs to make it as difficult as possible to establish and move

Re: Re: Contract end date

SuzeFawcett — Fri, 03 May 2024 07:03:40 GMT

In addition, I continue to get this error since yesterday when searching on your website

Sorry, looks like a technical error

Please call us on xxxxx and we’ll try to get things sorted.

Re: Re: Contract end date

Chris_B — Fri, 03 May 2024 07:21:16 GMT

@SuzeFawcett Funny how all BB bills have the account number at the top when you download them expect you. You’ll be the only one who doesn’t.

Re: Re: Contract end date

XRaySpeX — Fri, 03 May 2024 09:37:42 GMT

Same here, today!