topic Re: Late payment in Broadband & Landline

Late payment

Dudley8 — Tue, 08 Aug 2023 12:54:53 GMT

My direct debit didnt go out the other day. I have made the outstanding payment in full today just wondering how long it will take till the broadband is turned back on again as it was stopped. Thanks

Re: Late payment

James_B — Tue, 08 Aug 2023 16:49:13 GMT

Hi @Dudley8,

Welcome to the EE Community. 🙂

Thanks for making your payment. Your service should be reconnected within 24 hours.

James

Re: Late payment

Jbates476 — Thu, 02 May 2024 22:02:32 GMT

Waiting 24 hours is ridiculous especially when you've been shafted to pay £67 in your first month. Every other network its immediate maybe half hour at most why is ee being stupid about it?

Re: Late payment

Profile closed — Thu, 02 May 2024 22:38:21 GMT

Hello @Jbates476

It's just how EE's System works and every Networks system will likely be different.

Re: Late payment

Jbates476 — Thu, 02 May 2024 22:54:07 GMT

I understand that but its ridiculous it's a whole day most other network systems are almost immediate, why does ee have to be the odd one out and take a whole 24 hours if i pay for something i want it to work immediately especially when i was lied to about it being cheaper than my old wifi and having it cut off 5 days before the actual date I need to pay. So looks like I'll be going back to Virgin

Re: Late payment

XRaySpeX — Fri, 03 May 2024 00:14:40 GMT

If you want it to not be suspended you should make sure your bills are paid on time.