https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383199#M93235 <P>Thanks! You're welcome <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ! Glad I could be of assistance &amp; trust it is now sorted.</P> Thu, 02 May 2024 19:09:06 GMT XRaySpeX 2024-05-02T19:09:06Z https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383187#M93230 <P>I upgraded to full fibre a couple of months ago, have a new router and all is good.&nbsp; At least it was until ee are persisting in trying to send me a new router.&nbsp; Apparently AI has detected that I have a pendant alarm which may not be compatible with my existing new router.&nbsp; I phoned ee and explained that I no longer have a pendant alarm and that it was returned to the relevant company years ago.&nbsp; The person on the phone agreed that, therefore, I didn't need the new router and that, should it arrive, I could just refuse delivery.&nbsp; However, after a flurry of emails, messages and a letter, all telling me about the imminent arrival of my new router(!), it arrived today while I was out and was shoved under my side gate into my garden (fortunately I just happened to see it).&nbsp; Can I just return it to my local post office or do I have to make 40 mile round trip to the Post Office depot?&nbsp; Above all, how can I convince ee, finally, that I do not want or need this - or the hassle of so many communications about something they persist in sending to me, despite their agreeing with me (on the phone) that I don't need.&nbsp; I am currently trying to ring them - been on hold for one hour now.&nbsp; Any suggestions please?</P> Thu, 02 May 2024 18:08:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383187#M93230 AnnePearce 2024-05-02T18:08:28Z https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383190#M93232 <P><SPAN>Follow&nbsp;<A href="https://ee.co.uk/help/orders/return-and-recycle-ee-product" target="_blank" rel="noopener noreferrer">https://ee.co.uk/help/orders/return-and-recycle-ee-product</A>&nbsp;. If you have not received a return bag you may call&nbsp;<STRONG>0330 123 1105</STRONG>&nbsp;for 1.</SPAN></P> Thu, 02 May 2024 19:08:35 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383190#M93232 XRaySpeX 2024-05-02T19:08:35Z https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383197#M93234 <P>Update - have now spoken to someone at ee and issue resolved.&nbsp; Thanks for reading</P> Thu, 02 May 2024 19:02:00 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383197#M93234 AnnePearce 2024-05-02T19:02:00Z https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383199#M93235 <P>Thanks! You're welcome <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span> ! Glad I could be of assistance &amp; trust it is now sorted.</P> Thu, 02 May 2024 19:09:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/How-to-return-an-unwanted-and-un-ordered-new-router/m-p/1383199#M93235 XRaySpeX 2024-05-02T19:09:06Z