topic Re: EE signup problem in Broadband & Landline

EE signup problem

Hackedoff99 — Thu, 02 May 2024 14:50:26 GMT

I decided to change ISP.
I started to order Broardband from you.

It came to the account part.
I used to have an account with you.
****@****.co.uk
TRied that.
Its still there, i can logon, profile there but cant do anything.
Not even a new order!!
Account says closed.

Tried numerous times, settings and machines, cache/browser etc!!
Nothing worked.
Couldn't delete old account.

Tried another mac and set up a new ID, so a new Name!!
***@****.co.uk
Put all the details in, incl Bank details.

During this i noticed an error!!
Although i assume it was me, my phone number was wrong, as well as my DOB.
However, i got messages to my phone from you, passcodes??
How?
Tried to change my phone number,
Sent me a six digit number, but web page only wanted 4 !!??
Keep trying, but it shut me down.
Now when i try, NO code to new/old number.

During the reg, you took my Bank details..
And a date for engineer to call.
Why you need to send an engineer?
I'm with Sky, it all works.
You do the notify change over bit with sky??

I can logon to my new account but can find no details of my order,
the change to my details dont work,
and i cant delete other of my two accounts.

You have acknowledge my complaint from the new ID.
It wouldnt allow me anything from my old ID.

If I want to write to you, you ask for my account details and home phone number!!
BUt you dismiss my home phone number request because you are doing away with it?
My mobile number is ****.

I was happy with my mobile from you, but signing up to broadband is hell.

Please, what the ** is happening?

Re: EE signup problem

Hackedoff99 — Thu, 02 May 2024 15:09:34 GMT

I will also add i noticed live changes taking place while online.

Not very professional.

Re: EE signup problem

XRaySpeX — Thu, 02 May 2024 15:58:01 GMT

An eng. is needed to switch your connection from Sky to EE. He may not need to visit your home. That will depend on the types of BB you're switching between. Which are they?

So will whether Sky is informed of your migration to EE. They won't if you're changing to or from Full Fibre (FTTP). Then you need to cancel Sky yourself.

You need to call CS to delete your old MyEE a/c & then you can set up your new MyEE a/c afresh, using the same email addy if desired.

Re: EE signup problem

Hackedoff99 — Thu, 02 May 2024 16:58:43 GMT

Thanks XRay,

Im switching same service, I'm semi rural 1k copper from cabinet.

And I'm out of contract to Sky.

It seems stupid to delete my old MyEE a/c just to add it again for new BB service.

And if my old MyEE a/c can't be used to add a new service why don't they just delete it as standard?

It all seems a mess to me.

Many Thanks for reply.

Re: EE signup problem

Hackedoff99 — Thu, 02 May 2024 18:14:11 GMT

**bleep**,

The website actions have changed yet again.

I'm logged in to my new EE a/c.

I've just ordered the braodband package, again.

And its asking me to create or logon to my EE a/c!

I go to profile, and it now just gives me a load of adverts for EE stuff.

I really really hate this kind of incompetent mess.

Re: EE signup problem

Hackedoff99 — Thu, 02 May 2024 19:26:26 GMT

My third ee id and BB order.

This one went through eventually.

We shall see.