topic Re: Considering moving to EE in Broadband & Landline

Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 08:36:45 GMT

Hi. I'm currently an EE mobile user and considering moving my broadband from Sky to EE. I have FTTP but have had problems with sky. @JimM11 has been really helpful on the sky forum trying to help me sort the issues. I was hoping to use my ASUS RT-AC86U instead of the provided smart hub plus to help provide better coverage in my home. Can anyone help provide the details needed to do this and settings needed on the ASUS router. I found a post on how to do it with BT (see photo) but have been unable to find anything for EE. Thank you in advance.

Re: Considering moving to EE

JimM11 — Mon, 29 Apr 2024 08:48:50 GMT

@ArgyleGreen Welcome to the forum, settings that you require are exactly the same as for BT no different. Advice would be start off with the EE router, once you have it all working, park it away, and then move onto your Asus router. Same rules as for sky, support at EE can only help with there Kit.

Re: Considering moving to EE

XRaySpeX — Mon, 29 Apr 2024 09:15:00 GMT

EE do publish this info as a Help article. In Using & Configuring a Third Party Router you'll find everything you need to set up your router incl. the BB PPPoE creds. which are now the same as BT's.

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 15:49:09 GMT

Thank you.

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 15:49:43 GMT

Thank you @JimM11

Re: Considering moving to EE

XRaySpeX — Mon, 29 Apr 2024 15:52:30 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 15:55:02 GMT

I am in the process of planning to move to EE after I've cancelled my contract with sky. I have saved the link for when I do move over.

Re: Considering moving to EE

XRaySpeX — Mon, 29 Apr 2024 15:58:36 GMT

You shouldn't have cancelled your BB with Sky. You should've just applied to EE & they would've taken care of everything except your final Sky bill. That would make the migration more seamless.

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 16:02:39 GMT

Unfortunately I'm still in contract with Sky but they have agreed that I can leave without penalty because of the issues. I'm waiting in a follow up call tomorrow where I will tell them I want to exercise my right to cancel. I'm worried that if I sign up to EE first I will have to pay the exit fees.

Re: Considering moving to EE

XRaySpeX — Mon, 29 Apr 2024 16:06:02 GMT

Ak, OK!

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 16:16:09 GMT

Do you know how long it takes for EE to switch on the broadband. I'll have to give Sky 4 weeks notice, would it be done in that time? I have all the fibre infrastructure installed (ONT box and fibre to premises) so I don't have wait for that to be sorted.

Re: Considering moving to EE

XRaySpeX — Mon, 29 Apr 2024 16:22:00 GMT

About 2 weeks. I would've thought leaving w/out penalty would be immediately you exercise your right.

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 16:24:41 GMT

That would work then. Excellent.

Re: Considering moving to EE

JimM11 — Mon, 29 Apr 2024 17:01:54 GMT

@ArgyleGreen Signed up 10th March, EE scheduled 25th March, few e-mail exchanges, both from EE and Sky, router arrived on the Saturday morning, unboxed and set up with all the sky info, did not want to have to re-do all the reconnects, early e-mail about 2.30am on Mon 25th from EE your all connected, swapped out router's allowed it to do it's FW upgrade and no issue's at all.

Kept DD open, sent sky requested item's back, took pictures, tracked the package, sky sent e-mail thanks it's on its way, and refund from sky due 5th May, but will have to wait and see how that goes, don't expect any problem with refund though. So hope yours goes well as planned but be careful with the right to exit, know you would have had some messages from sky, go download them now from your account message centre, they will close the account, you can still get on but they restrict what you can do when you are on. Sky's notice is 14day's for BB and 30day's for streaming and sat tv equipment. But do let EE take care of it all, they will inform sky that they are taking over the broadband, so sky have to play fair with regards to that.

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 17:04:09 GMT

Where did this come from?

Re: Considering moving to EE

JimM11 — Mon, 29 Apr 2024 17:08:10 GMT

@ArgyleGreen Confused by your question?

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 17:13:41 GMT

What you wrote in the post (signed up March 10th etc)

Re: Considering moving to EE

JimM11 — Mon, 29 Apr 2024 17:22:38 GMT

@ArgyleGreen That was my switch after Sky inflated the April price increase by 18% and sent e-mails regarding you are free to leave during the period, so i contacted EE by online order and process began 10th onwards. Going from £34 to £40.50 just don't know were they get there percentages from and they just could not see it so left...

Re: Considering moving to EE

ArgyleGreen — Mon, 29 Apr 2024 17:28:59 GMT

That makes sense. I'm tempted to sign up to EE before I speak to sky tomorrow. I suppose there is a risk that sky might charge me exit fees as I have no email correspondence saying I can leave fee free.

Re: Considering moving to EE

JimM11 — Mon, 29 Apr 2024 17:31:28 GMT

@ArgyleGreen As i said, log onto your sky account, go to the message section and you more than likely will have one in there.

Download the pdf file and keep it safe.