topic Re: Contract discrepancies in Broadband & Landline

Contract discrepancies

Atobrah — Thu, 02 May 2024 08:13:34 GMT

Please before switching from my older broadband provider to EE I was made to understand then everything related to my contract will be taken care of without me worrying about it. But I have received an email from my former broadband provider informing me of bill collection.i was in the middle of a three month trail period when I was convinced to switch with the agreement that everything will be taken care of,so can I have an explanation of this bill notice from my former broadband provider

Re: Contract discrepancies

Schockwave — Thu, 02 May 2024 11:00:57 GMT

Hello @Atobrah ,

Welcome to the community,

Who was your previous provider? If they were Virgin, then you would have to cancel, they are the only ones that you have to cancel yourself and you will have to speak to them.

Re: Contract discrepancies

XRaySpeX — Thu, 02 May 2024 11:47:47 GMT

When migrating BB, EE does take care of everything to effect the move itself but naturally does not pay your bills with your old ISP. Where did you hear otherwise?