topic Re: Home Phone in Broadband & Landline

Home Phone

DDickie — Wed, 01 May 2024 20:51:04 GMT

Can I get my Home Phone to sound a dialling tone?

Re: Home Phone

XRaySpeX — Wed, 01 May 2024 20:55:46 GMT

It should do if you have Home Phone with your BB package. What EE BB plan do you have?

Re: Home Phone

DDickie — Wed, 01 May 2024 21:01:13 GMT

I have Broadband with Landline

Re: Home Phone

XRaySpeX — Wed, 01 May 2024 21:02:42 GMT

Is it a digital landline or copper?

Re: Home Phone

DDickie — Wed, 01 May 2024 21:20:13 GMT

I believe it’s a copper line as it uses my original connection from the telegraph pole.

However, my plan is now with New EE and all communication is through the Internet.

Re: Home Phone

XRaySpeX — Wed, 01 May 2024 21:30:02 GMT

Is the BB working, maybe slower than usual? What is the name of your BB plan?

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Plug the phone into the test socket. Are you getting a dial tone now?

Re: Home Phone

DDickie — Wed, 01 May 2024 21:55:13 GMT

One of my phones is plugged directly into the Smart Hub Plus and another is plugged into an Adapter. I get a dialling tone from each of them.

But what I want to know is whether I can get a dialling tone from my new X42_XX_HE0.2 Handset!

Re: Home Phone

-SRB- — Wed, 01 May 2024 22:14:23 GMT

What is that? Is it a DECT handset? If it is, you would be better plugging it's base station into the socket on the smart hub (a simple splitter will allow it along with your other phone) and then the handset should connect to the base station. If the smart hub is like the BT DV one, it'll be using it's own version of DECT, which is why I don't suggest trying to pair the handset with the smart hub itself.

Re: Home Phone

DDickie — Wed, 01 May 2024 22:39:13 GMT

I’ve no idea. That was the Firmware version of the handset which was supplied by EE. I couldn’t find its Model Number.

Re: Home Phone

XRaySpeX — Wed, 01 May 2024 22:56:24 GMT

You don't have a copper landline; you have digital! You can forget what I asked you about the master phone socket.

You won't get a dial tone from the phone socket; only from the router or the digital phone adapter.

Re: Home Phone

-SRB- — Wed, 01 May 2024 23:22:56 GMT

Ah, sorry, I thought you meant a phone you already had - if it came supplied with the hub it should have a "pair phone" option in the setting menu. I'm not familiar with the phone suppiled with the EE Hub.

Re: Home Phone

XRaySpeX — Thu, 02 May 2024 03:03:37 GMT

Isn't that handset a cordless DECT phone, not a base station? It's meant to pair with the incorporated DECT base station in the router over DECT. Have you paired them by pressing the WPS button on the router?

Re: Home Phone

DDickie — Thu, 02 May 2024 06:10:13 GMT

Yes I’ve paired the handset and it’s working and able to make calls.

(I just didn’t know what DECT is)

Re: Home Phone

-SRB- — Thu, 02 May 2024 08:51:26 GMT

When you go to make a call, do you not get a dial tone on the phone? On the BT digital voice handset, ( or indeed other wireless DECT handset) if you press the green phone icon to make a call, you will normally hear a dial tone.

Re: Home Phone

XRaySpeX — Thu, 02 May 2024 11:23:10 GMT

Are you saying you can make calls from it but you don't hear any dialtone while you are dialling it?