https://community.ee.co.uk/t5/Broadband-Landline/Over-2-months-and-still-awaiting-activation/m-p/1382943#M93173 <P>Having been with EE for mobile for a significant number of years, they were my first choice for switching broadband.<SPAN>WHAT A MASSIVE MISTAKE!!!</SPAN></P><P>Ordered broadband on 22 Feb and was given an activation date of 7 March, this never happened, excuse given - &nbsp;order stuck with open reach.</P><P>New activation date 17 April, system says it was activated but still not working. Followed up, stuck with open reach. Gave 29/30 April for activating, still nothing. Today I don’t get a courtesy call but a text which I find extremely flippant, text says. ‘I have checked on the Openreach system issue and they are quoting another 2 working days so will review back for activation of broadband on 03/05/2024. Thanks’</P><P>What are we meant to do! We have had no internet since March, my son is doing his GCSE’s which start next week and working from home is a challenge, not to mention the number of arguments it is causing at home.</P><P>The absolute joke is that we were previously with BT and I chose a package that was like for like, openreach have managed to turn the BT off but not switched on EE properly&nbsp;</P><P>i have an open complaint which I am getting ready to escalate to an ombudsman, but I am wracking up compensation at £6.10 per day - we are now at approx £340</P><P>I just don’t know what to do next to get this sorted, I am just so so disappointed <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P><P>&nbsp;</P> Wed, 01 May 2024 22:53:19 GMT Frustrated72 2024-05-01T22:53:19Z https://community.ee.co.uk/t5/Broadband-Landline/Over-2-months-and-still-awaiting-activation/m-p/1382943#M93173 <P>Having been with EE for mobile for a significant number of years, they were my first choice for switching broadband.<SPAN>WHAT A MASSIVE MISTAKE!!!</SPAN></P><P>Ordered broadband on 22 Feb and was given an activation date of 7 March, this never happened, excuse given - &nbsp;order stuck with open reach.</P><P>New activation date 17 April, system says it was activated but still not working. Followed up, stuck with open reach. Gave 29/30 April for activating, still nothing. Today I don’t get a courtesy call but a text which I find extremely flippant, text says. ‘I have checked on the Openreach system issue and they are quoting another 2 working days so will review back for activation of broadband on 03/05/2024. Thanks’</P><P>What are we meant to do! We have had no internet since March, my son is doing his GCSE’s which start next week and working from home is a challenge, not to mention the number of arguments it is causing at home.</P><P>The absolute joke is that we were previously with BT and I chose a package that was like for like, openreach have managed to turn the BT off but not switched on EE properly&nbsp;</P><P>i have an open complaint which I am getting ready to escalate to an ombudsman, but I am wracking up compensation at £6.10 per day - we are now at approx £340</P><P>I just don’t know what to do next to get this sorted, I am just so so disappointed <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span>&nbsp;</P><P>&nbsp;</P> Wed, 01 May 2024 22:53:19 GMT https://community.ee.co.uk/t5/Broadband-Landline/Over-2-months-and-still-awaiting-activation/m-p/1382943#M93173 Frustrated72 2024-05-01T22:53:19Z