topic Re: Re: Upgrade Credit Check? in Broadband & Landline

Re: Upgrade Credit Check?

Jh1338 — Sat, 27 Apr 2024 06:48:56 GMT

I just renewed my broadband and have a hard credif search appearing on my file. Can someone explain why?

Re: Re: Upgrade Credit Check?

Northerner — Sat, 27 Apr 2024 08:34:55 GMT

Hi @Jh1338

Are you sure its not a soft search. It will be to see if you are still eligible and not say in financial difficulties.

https://ee.co.uk/help/billing-payments/payment-methods/credit-files-explained

Thanks

Re: Re: Upgrade Credit Check?

Jh1338 — Sun, 28 Apr 2024 11:04:01 GMT

Definitely a hard search, and Ive been a broadband customer for 10 years and a mobile customer since it was T mobile, there should be no need to do a hard search especially as my renewal price was lower than my previous price.

Re: Re: Upgrade Credit Check?

Jh1338 — Tue, 30 Apr 2024 06:59:02 GMT

It has now fully hit my credit report and reduced it by 76 points...

Re: Re: Upgrade Credit Check?

JimM11 — Tue, 30 Apr 2024 07:15:43 GMT

@Jh1338 Have you used the supplied link, and complained to get it resolved?

Re: Re: Upgrade Credit Check?

GosforthUK — Tue, 30 Apr 2024 22:59:20 GMT

EE routinely DO credit check, including HARD SEARCH, when You taking new product.

Not sure, why they should do HARD search on renewal, especially, if You are long standing customer, but, if they do, there is nothing You could do.

If You was not informed, as credit check will be performed, You have right to complain.

However, You mentioning as it's hit your credit score by XX points. It's totally useless number, which it's presented to You by CRA, or provider of respective access, allowing You to see your Credit Record.

It has absolutely nothing with, how lenders and other parties see You, they have their own, specific way, how to read and inteprete Your credit score.

Number, You see, say on ....Karma, it's their way, how to manipulate You, to take their advice, what to do, and blah blah blah...

Perhaps, within 2-3 months, Your score will go back up, whilst effect of this hard search to Your CR will fade out...

Re: Re: Upgrade Credit Check?

Markitos21 — Wed, 01 May 2024 14:30:59 GMT

They did exactly to me the same , Hard check and that lower my credit scores.

Re: Re: Upgrade Credit Check?

Thayrob — Fri, 05 Dec 2025 08:19:04 GMT

That happened to me, do u know how long it stays affected?