topic How long does it take to change same package from BT to EE ?..Three weeks so far in Broadband & Landline

How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Mon, 29 Apr 2024 18:48:00 GMT

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

XRaySpeX — Mon, 29 Apr 2024 18:57:38 GMT

What package?

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Mon, 29 Apr 2024 19:09:16 GMT

Hi, package was TV and Entertainment plus HD and 4K.....Sport.....NOW Entertainment Membership. Original advisor failed to put NOW on although I specifically said I wanted it, he put another package on instead, now causing all sorts of problems, last friday another advisor told me that if he could not sort it by 2.45 he would definately call me back today, Monday, nothing heard.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

XRaySpeX — Mon, 29 Apr 2024 19:17:35 GMT

@JL1951 : But not the BB?

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Mon, 29 Apr 2024 19:22:21 GMT

??? Sorry don't understand!.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

XRaySpeX — Mon, 29 Apr 2024 19:25:17 GMT

You asked how long to move same package from BT to EE w/out saying what the package consisted of. I'm asking whether BB is part of that package?

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Mon, 29 Apr 2024 19:29:07 GMT

Yes.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

XRaySpeX — Mon, 29 Apr 2024 19:41:50 GMT

@JL1951 : It usually takes about 2 weeks to migrate BB between iSPs.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Mon, 29 Apr 2024 19:44:40 GMT

Thanks for that, I hope it is as simple as that, strange that they are not telling me that.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

scallydeejay — Mon, 29 Apr 2024 20:46:14 GMT

Transferring from BT to EE takes 24 hours. I ordered on a Thursday and it was live before 6am the next day. I knew it had gone over because I went for a faster package

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Fri, 03 May 2024 12:25:08 GMT

Following on from above. We are now a month in and still having problems. I originally asked that we simply changed our current package with BT to EE, simple I thought. It never happened, even though I told them that I am a pensioner only wanting this package with any savings as they were advertising such, now unbelievably we are on full package without requesting it costing £41.61 more per month. I managed to speak with a Senior Advisor in Accounts last week who seemed to be shocked at such service, he understood my problem and promised to pass this on to someone responsible for this type of problem, nothing heard so I do not know if it was passed on or not, the original guy's email line now says out of office until 10th May. I only went to them because every time I went into my account with BT it said that by changing to EE there would be savings. We did get the new EE Pro Box as part of the deal. I already suffer in my seventies from high blood pressure, this is not helping, I wish that I had never heard of EE !. UNBELIEVABLE MESS !.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Fri, 03 May 2024 13:06:22 GMT

Please take a look at my previous message re ....... How long does it take....for an update.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

XRaySpeX — Tue, 07 May 2024 13:07:47 GMT

Posted in the open:

@JL1951 wrote:

Hi, Sorry to trouble you again, after accepting your solution recently I have got no further with this problem , it remains the same today 7th, seems like never ending problem, the last person I spoke with at EE does not return to work until Friday although he said that he would pass it on to the correct department, nothing heard., it looks like all they need to do is put me back onto the correct package as was perfect on BT but they fail to do so for some unknown reason, they sound very helpfull but no action !. Thanks for your time. My messages were....Complete Mess......How long does it take..

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

XRaySpeX — Tue, 07 May 2024 13:12:24 GMT

@JL1951 : Sorry, I can give no more advice than I already gave for a normal migration. There may be special conditions for moving BB from BT to EE but I'm not privy to them. All you can do is continue speaking with CS.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

JL1951 — Thu, 09 May 2024 09:54:50 GMT

Is it actually possible to swap exact current package from BT to EE ?, Account now a disasterous mess after a month of trying this, no one at EE seems to be able to tell me why this is such a mess. The new cost is horrendous having been put on full package without asking for it. Is it that this is just not possible ?.

Re: How long does it take to change same package from BT to EE ?..Three weeks so far

Patt1 — Thu, 09 May 2024 11:31:27 GMT

I was persuaded to move my BT Broadband to EE Broadband when I upgraded my Phone last month, it has been a mess & both order attempts were rejected, had to speak to management who cancelled the migration and I am remaining with BT. In store they tried to sell me extras that I didn't want it need. My BT Broadband is fine as it is.