topic Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now in Broadband & Landline

BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Theo77 — Wed, 04 Oct 2023 13:05:54 GMT

This post is partly an informational one to let you know about some exciting news I've found out about, but I still have a few questions too.

BT WiFi is becoming EE WiFi right now. There has been an ISP Review article confirming this, and I have personally seen an open "EE WiFi" network start to pop-up instead of BT WiFi. The most exciting change though is that there's now a new login option for EE Broadband customers. This means that EE Broadband customers can log in to every BT WiFi hotspot, not just the ones who's name has changed. You can just select "EE Broadband" under Account type and you'll be redirected to My EE to log in and then you'll be connected.

If you're an EE Broadband customer this is great news, but I still have a few questions.
I am currently a customer of BT Broadband and EE mobile. I thought this transition would see BTWifi-X entirely got rid of or replaced by EE WiFi-Auto (WiFi coverage boost). I'm all set up to connect to EE WiFi-Auto, so I thought that this transition would be beneficial. However, today I saw "EEWifi-X" This network used EAP security, and looked official. It was also in an area with great 4G coverage, so not a WiFi coverage boost area. So, my question is, how do I set up my iOS device for EEWifi-X? I'm asking this here since the network now has EE in its name.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

James_B — Wed, 04 Oct 2023 17:51:58 GMT

Hi @Theo77,

Welcome to the EE Community. 🙂

The only thing that is changing at the moment is the name of the service. You'll still be able to connect with the same username and password.

James

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Theo77 — Thu, 05 Oct 2023 07:21:52 GMT

Hi,
Thank you for your reply. I understand I can log in with the same username and password via a manual login each time, and I have already done this on one of the new EE WiFi hotspots. My question is, do you know what the "EE WiFi-X" network is (its secure and seems to appear whenever EE WiFi appears, see attached screenshot), and whether either my EE Mobile plan or BT ID would make me eligible for this. I'm asking as this would let me auto-connect. I'm already set up for BTWifi-X, but from what I understand this appears to be gradually disappearing.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Christopher_G — Thu, 05 Oct 2023 11:40:46 GMT

It should be the same service as BT WiFi, with the same logins @Theo77.

Are you able to connect to it?

Chris

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Ocarter23 — Fri, 06 Oct 2023 08:25:35 GMT

Hello,

I am an EE Broadband customer, but when I try to login to EE WiFi with my EE details it keeps kicking me back to the BT WiFi login page, it doesn’t connect.

Any help?

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Christopher_G — Fri, 06 Oct 2023 11:53:28 GMT

Hi @Ocarter23

Please contact our Customer Care team so they can check everything from our side for you.
Chris

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Ocarter23 — Fri, 06 Oct 2023 12:05:59 GMT

Chris

What option would it come under? Account, technical? Phone, broadband? None of the options are clear for this issue

Cheers

Oli

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Christopher_G — Fri, 06 Oct 2023 12:45:32 GMT

Follow the options for technical support for whichever service you have with us, @Ocarter23

Chris

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Ocarter23 — Fri, 06 Oct 2023 14:01:08 GMT

Just to point out something regarding this, after being on the phone with EE for over an hour to get to the bottom of it.

EE WiFi (previously BT Wi-Fi) hotspots are NOT available to all EE Broadband customers. They’ve falsely tied it in with their WiFi Coverage Boost claiming 150,000 hotspots available. However not all these hotspots will let you connect and ask you to still pay BT for access.

Technical support had no solution, had never even heard of EE providing hotspots.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Mustrum — Fri, 06 Oct 2023 15:05:25 GMT

Thanks for the update @Ocarter23 I suspected the OP had overstated whatever it was they had read.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Theo77 — Fri, 06 Oct 2023 16:42:31 GMT

Hi @Ocarter23, Sorry for any wasted time my comments have caused you. I wasn't particularly overstating what I had read, I just saw the "EE Broadband" login option appear and have heard from friends that they have apparently successfully used it. Personally I log in with a BT account so do not use this log in option. I myself have been able to successfully use the new service, although it no longer auto-connects.
I assume that as "EE Broadband" has appeared as a login option, EE Broadband customers will likely get access to EE WiFi (formerly BT WiFi) in the future as otherwise this option wouldn't be on the log in screen. It seems they've added this option before actually making it work, though.
Also, EE WiFi-Auto coverage boost hotspots (which make up under 1/15 of all hotspots) can only be used in EE mobile devices with a compatible EE Sim (i.e. almost all EE sim's) so having EE broadband in itself doesn't give you access to these.
So the odd EE WiFi (formerly BT WiFi) hotspot is a WiFi coverage boost hotspot, but the majority of them are not.
I hope this clears up any confusion, and sorry for providing what appears to be missinformation at this stage.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

essexkath — Wed, 25 Oct 2023 20:16:49 GMT

Yes i have EE-broadband and when i tried to login on EE-wifi it did givs option for ee customers but just wouldnt connect

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Christopher_G — Thu, 26 Oct 2023 06:40:13 GMT

Hi @essexkath

Have you tried this in more than one area?

Chris

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Aftermidnight — Fri, 10 Nov 2023 18:48:57 GMT

Hi,

I am a EE mobile customer, can I use EE Wifi, I am trying to access the wifi but it won’t log me in

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Aftermidnight — Fri, 10 Nov 2023 18:52:25 GMT

Hi,

I am trying to access EE wifi hotspot but it won’t let me log in.

please advise I am a EE mobile cuatomer.

thanks

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Mustrum — Fri, 10 Nov 2023 22:48:54 GMT

@Aftermidnight Yes you can use the service, but you need to pay for it first, unless you subscribe to something else that gives it for free.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

James_B — Sat, 11 Nov 2023 09:13:03 GMT

Hi @Aftermidnight,

Welcome to the EE Community. 🙂

Have you purchased access at Get wireless internet | Find WiFi hotspots | EE WiFi?

James

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

Storm500 — Sat, 11 Nov 2023 21:02:11 GMT

@Theo77 BT/EE WiFi-X is no longer available for public use, see https://community.bt.com/ post #17 for explanation. I understand that users who are still using an old version of the BT WiFI app can still login.

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

AndrewH8on — Fri, 17 Nov 2023 13:30:26 GMT

This happens to me too and can’t get the wifi. Very annoying keep going round in circles

Re: BT WiFi hotspots are becoming EE WiFi hotspots, EE BB customers can log in now

AndrewH8on — Fri, 17 Nov 2023 13:32:52 GMT

This is false advertising then as the wifi hotspots definitely state that EE broadband customers can log in and have access.