topic Re: Order missing in Broadband & Landline

Order missing

Leonbermingham4 — Sun, 28 Apr 2024 16:47:17 GMT

I made an order last week for broadband but that was cancelled yesterday. I called today to take out a new order which was accepted on the phone and was placed. The order was up and running when I first checked my account and received my leaving email from my current supplier. However I just checked my order and it's disappeared. My account da

Re: Order missing

Schockwave — Mon, 29 Apr 2024 12:01:05 GMT

Hello @Leonbermingham4 ,

Welcome to the community,

You will have to speak to customer service, they can take a look for you and let you know what is going on, as here in the community, we have no account access and have no idea who you are, this is a public forum, not customer service, where we will try and help customers, where possible.