topic Re: Xbox Game Pass in Broadband & Landline

Xbox Game Pass

LRoche05 — Sat, 27 Apr 2024 11:22:48 GMT

Hello, I’m having trouble getting game pass added. We have broadband and the game pass came as part of the package but we’ve never been able to activate it since November. Please can someone help.

Re: Xbox Game Pass

Neil-O — Sat, 27 Apr 2024 15:15:25 GMT

@LRoche05 I'm sorry, are you getting an error message?

Neil

Re: Xbox Game Pass

LRoche05 — Mon, 29 Apr 2024 09:29:37 GMT

It just comes up as cancelled and I have never received a code, I think I just assumed it would roll over from BT

Re: Xbox Game Pass

David-M — Mon, 29 Apr 2024 09:42:59 GMT

Hi @LRoche05

Thanks for the reply. Can you try our live chat guides at Broadband | BT Help. They'll be able to look into this for you.

Cheers

David

Re: Xbox Game Pass

LRoche05 — Mon, 06 May 2024 16:47:33 GMT

Hello. My Xbox game pass has been showing as cancelled since November. I’ve been advised a code will be emailed within 5 days…..nothing. I’ve been told to contact Microsoft as it’s their issue to fix…..they have said it is not.
I am paying an extra £12 for a service I am not receiving. Please can someone help.

Re: Xbox Game Pass

Paddy-B — Tue, 07 May 2024 13:23:29 GMT

Hi @LRoche05,

Thank you for posting. I'm sorry you haven't received the Code. Please send me your details and I'll take a look at your account to see what's going on.

I have sent you a private message with instructions on how to contact the team.

Thanks,

Paddy