topic BT Black Discs with BT Smart Hub on EE Broadband in Broadband & Landline

BT Black Discs with BT Smart Hub on EE Broadband

smudger280 — Fri, 26 Apr 2024 15:49:29 GMT

Hi Guys

I have recently migrated over to the EE Broadband but kept all my existing BT equipment. My problem is I have 3 BT black discs and a BT Smart hub. Only 1 out of the 3 discs is working. I have tried all pairing methods but I can't get the blue light to remain steady, it just returns back to red.

I cannot get back onto the BT App to pair them as it's been switched off. I tried pairing using the network cable direct to the hub and this works until I pull the cable out and it goes red again.

Any ideas?

Thanks.

Re: BT Black Discs with BT Smart Hub on EE Broadband

XRaySpeX — Fri, 26 Apr 2024 15:51:31 GMT

Are you asking about using the EE Smart Hub Plus or the BT SH2 on EE BB?

The black BT Complete WiFi discs do not work with the SH+. The white "high st." Whole Home discs would do.

Re: BT Black Discs with BT Smart Hub on EE Broadband

smudger280 — Fri, 26 Apr 2024 15:55:23 GMT

The BT SH2 on EE BB.

Re: BT Black Discs with BT Smart Hub on EE Broadband

XRaySpeX — Fri, 26 Apr 2024 16:02:02 GMT

In that case as the BT Complete WiFi discs were compatible with the BT SH2 when on BT BB then so should they be when on EE BB.

Re: BT Black Discs with BT Smart Hub on EE Broadband

smudger280 — Fri, 26 Apr 2024 16:05:43 GMT

Ever since we switched over 2 out of 3 have been red. I don't know how else to pair them?

Re: BT Black Discs with BT Smart Hub on EE Broadband

JimM11 — Fri, 26 Apr 2024 19:28:43 GMT

The best way to connect your Hub and Wi-Fi discs is to follow the instructions on the My BT app. On the home screen, select More, Your wi-fi network and then Set up new disc. This will guide you through the set-up and suggest the best location for your disc.

Alternatively, follow the steps below to connect using an ethernet cable. There's one in your Hub box.

Plug one end of the ethernet cable into a yellow port on the back of the Hub and the other end into the yellow port on the disc
The light on the Wi-Fi disc will start flashing blue and will turn solid blue after a couple of minutes
You can now unplug the cable. The light will change to flashing red, but will go back to solid blue after a few seconds
Unplug the disc from the mains and plug it in at the preferred location

If you're still having problems, use our online troubleshooter

Re: BT Black Discs with BT Smart Hub on EE Broadband

smudger280 — Thu, 09 May 2024 14:17:44 GMT

Still can't get them to work. I think I'll speak to BT about getting some replacements.

Re: BT Black Discs with BT Smart Hub on EE Broadband

Sparkypants — Thu, 17 Oct 2024 17:48:10 GMT

I had a similar issue In that they won’t connect to the EE router. Works fine when I plug the BT SH2 back in… I’m wondering if I unpair them in the BT App (BT SH2) and then try and add to EE Hub.

I’m told the black ones work but the white ones won’t? This was by EE Tech support…

Have you tried the Factory Reset pin 📌 might help??

Re: BT Black Discs with BT Smart Hub on EE Broadband

XRaySpeX — Thu, 17 Oct 2024 17:59:59 GMT

No, @Sparkypants , it's t'other way round. The black BT Complete WiFi discs do not work with the SH+. The white "High St." Whole Home discs do.

Re: BT Black Discs with BT Smart Hub on EE Broadband

JimM11 — Thu, 17 Oct 2024 18:02:45 GMT

@Sparkypants You have the information the wrong way round, the Black works with the BT hub and NOT the EE Smarthub+, The white works with anything...

Re: BT Black Discs with BT Smart Hub on EE Broadband

WillKirk — Thu, 17 Oct 2024 18:12:18 GMT

Have you tried a factory reset on the WiFi Discs? I think you hold the reset button in for 25 seconds while on and they will reset — it's either that, or press just the once. (Between the BT Smart Hub 1 and BT Smart Hub 2 they changed this for the hubs and may have changed it for the discs that come with the Smart Hub 2) - either way if you hold the reset for 25 seconds it should certainly do the job.

Once reset, try to re-pair as if from new.

Re: BT Black Discs with BT Smart Hub on EE Broadband

IcaDune — Wed, 23 Oct 2024 08:05:08 GMT

Hi,

I now have the same issue. As off yesterday both black BT discs won't connect to the BT SH2. Red light. Get a blue light when connected via ethernet cable.

Did you manage to solve this issue?

Thanks

Re: BT Black Discs with BT Smart Hub on EE Broadband

IcaDune — Wed, 23 Oct 2024 09:23:45 GMT

This worked for me actually. 👍

Re: BT Black Discs with BT Smart Hub on EE Broadband

Sparkypants — Wed, 23 Oct 2024 13:27:33 GMT

What just the reset? Did it pair with what HUB EE Smart+ or BT SH2

Re: BT Black Discs with BT Smart Hub on EE Broadband

IcaDune — Wed, 23 Oct 2024 13:34:24 GMT

BT Smart Hub 2.

Yeah did the factory reset (hold button for 12 secs) then turned SH2 off and straight on with power button. Then paired disc to hub again (think I had to do it via ethernet).

Worked for me

Re: BT Black Discs with BT Smart Hub on EE Broadband

Anthonyo — Tue, 28 Oct 2025 08:52:23 GMT

Sorry, old thread i know. What worked for me is now im on EE with existing BT SH2 and black BT wifi disc

download EE app login

Plug in wifi disc into power outlet near your hub

Factory reset wifi disc using pinhole.

Find broadband > manage broadband > wifi controls > Scroll across to wifi disc ( even if it doesn't look like yours) and follow the on screen setup.