topic Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package in Broadband & Landline

ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Wed, 24 Apr 2024 22:00:23 GMT

Just had my fibre installed today, and on the busiest household package the 1.6 Gbps. When connected to the Smart Plus Hub, it says WAN 1000Mbits when it should have said 2.5Gbps.

I then connected the ethernet from the ONT directly onto my 3rd party router, which is the ER707-M2 by Omada which is a multi gig router (2 x 2.5 Gbps ports), added the PPOE creds and it was working. Again the ethernet port negotiated/handshaked at 1Gbit.

This is telling me that the ONT has been set to 1Gbit and therefore negotiated at 1Gbit on all the routers I've tested. I have also connected an ethernet cable directly from the ONT to my desktop and set up a PPOE connection then, that also says 1Gbit.

This is the ONT that's been installed, and after looking online it's a ADTRAN ONT with 2.5Gbps port.

Pic from online

ONT that's installed (looks like the ADTRAN one)

My 3rd party router:

ONT is connected to Port 1 of the 2 x 2.5Gb ports and desktop is connected to Port 2 of the 2 x 2.5 Gb ports.

Speed test:

Any ideas guys?

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Wed, 24 Apr 2024 09:14:04 GMT

I'm currently on Omada ecosystem with the router ER707-M2 with 2.5Gb ports. I also have a PCIE 2.5Gb network card in my PC, but only receiving 1Gbps download. Is it something EE needs to change on the backend to change it to 1.6Gbps?

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

XRaySpeX — Thu, 25 Apr 2024 00:48:47 GMT

Looks like you've only got a 1 Gig ONT. If it were the Adtran, what are its dimensions?

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Thu, 25 Apr 2024 10:19:06 GMT

I can't really measure it as I don't have a measuring tape. And I can't access the back of it and it's stuck to the wall. Is there a way to remove the ONT from the wall to check the back of it?

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

brook_heather — Thu, 25 Apr 2024 10:40:46 GMT

You could print out a ruler on A4 paper.

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

XRaySpeX — Thu, 25 Apr 2024 10:57:04 GMT

You don't need to remove ONT from wall to measure it. All 3 dimensions are accessible.

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

connector99 — Thu, 25 Apr 2024 15:14:10 GMT

Look for the reset pin hole between the power connector and the ethernet port, if it's not there you have a 1Gb unit. Curious how you get on with the Omada when you get it working too

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Thu, 25 Apr 2024 15:22:15 GMT

The reset pin hole is on the side.

Omada is working great. No issues there albeit capped at 1Gbit.

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

pyrotenax — Thu, 25 Apr 2024 16:00:20 GMT

From the photo yours looks like the 611B/D as it doesnt have a reset hole underneath

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

pyrotenax — Thu, 25 Apr 2024 16:16:37 GMT

Have you got the ONT that has a 2.5Gbps port ?

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

JimM11 — Thu, 25 Apr 2024 16:18:32 GMT

@Ar5had07 Link to the adtran data sheet download. Does look like you have the 1Gb ethernet interface adtran.

SDX 610 Series (adtran.com)

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Fri, 26 Apr 2024 11:35:37 GMT

Just spoke to an Openreach engineer that's installing my neighbour's fibre and he said they only carry the 1Gb Adtran ONT not the 2.5Gb. And that I will have to get in touch with EE to get them to send an OR engineer with a 2.5Gb ONT.

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

me4567 — Fri, 26 Apr 2024 12:59:23 GMT

You have an Adtran 1Gig ONT installed. You need to have a 2.5Gig fitted. It’s the deeper one as shown in you pics. It should have stated the fact on the job notes.

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Fri, 26 Apr 2024 13:07:30 GMT

There were no notes on the job. The OR guy just connected the ONT and told me I have to do my own tests and left. I then connected the Smart Hub Plus and eventually my own router and saw only 1gbit connection.

Spoken to EE and they said the order is not yet completed on their side (after 3 days), and they can't book an engineer until that's done. So I just have to wait until the job is mark as complete on their side, and then they'll book an engineer to come out.

Re: ONT RJ45 negotiated at 1Gbps only - on the 1.6 Gbps package

Ar5had07 — Tue, 30 Apr 2024 11:09:05 GMT

OpenReach came and changed the ONT to the 2.5Gb one and now it's flying at 1.6 Gbps.

Wired Speed test:

(In task manager it was reporting at 1.8Gbps, so I'm guessing this is the 1.8Gbps service, removing the overhead buffer gets us to 1.6Gbps)

Wi-fi speed test (using my own equipment)