topic Re: Charges in Broadband & Landline

Charges

Broadband2 — Fri, 26 Apr 2024 06:21:14 GMT

I am shocked at how much DD £45 EE took from my current account.

Re: Charges

Broadband2 — Fri, 26 Apr 2024 06:22:43 GMT

Hello am I chatting to EE employees

Re: Charges

Broadband2 — Fri, 26 Apr 2024 06:24:53 GMT

This is absurd may I please chat to a person

Re: Charges

JimM11 — Fri, 26 Apr 2024 07:14:27 GMT

@Broadband2 Your are on an open customer support forum, you are not talking to anyone from EE. You need to call EE CS from 9am onwards, there is no customer chat facility with this connection.

Re: Charges

chistery — Fri, 26 Apr 2024 07:32:50 GMT

Have you looked at your bill? That will tell you why they are taking this amount.

Re: Charges

XRaySpeX — Fri, 26 Apr 2024 08:04:15 GMT

This is not a customer support forum; it is user discussion forum attended by peer users like yourself.

It's not absurd to get no response here at 7 AM. Users will come along here in own time!

Look at the breakdown of your bill to see what you've been charged for. If you can't work it out yourself, you'll need to call CS.

Re: Charges

JimM11 — Fri, 26 Apr 2024 08:12:49 GMT

@XRaySpeX Thanks for taking the time to let me know forum status.