topic Re: Wifi Booster/extender (Super hub plus) in Broadband & Landline

Wifi Booster/extender (Super hub plus)

DBUK — Fri, 05 Apr 2024 14:46:15 GMT

I have just been ported over to EE from a long term FTTP account with BT, while on the phone placing the order i was told the old BT extender/booster discs (black) would work with the new router/hub, this is not the case. I made it clear without i would not sign up, they ensured me they would work, i triple checked this. Since, i have also found they will not work with 6ghz so essentially useless even if they did work.

I have now been trying to contact EE all day, 7 hours on the web chat talking to scripted incompetent people and getting nowhere, what a joke this company is.
Is there anyway to get the new extenders sent out or am i wasting my time?

I will not pay for these as this was the main concern brought to them initially, which clearly was not listened to.

I am within my 14 days cooling off period, but even getting through to cancel is near impossible.

Shocking service!

Re: Wifi Booster/extender (Super hub plus)

XRaySpeX — Fri, 05 Apr 2024 14:59:18 GMT

If you have the EE Smart Hub Plus (SH+), model no. SH31B, of Set up your Home Broadband EE Router, you need the EE Smart WiFi Plus , model no. SW30A, of Setting up Smart WiFi to go with it.

That's correct, the black BT Total WiFi discs do not work with the SH+. The white "high st." Whole Home discs would've done.

Re: Wifi Booster/extender (Super hub plus)

DBUK — Fri, 05 Apr 2024 19:18:15 GMT

Thanks for your response, I've since got through to EE, as I am on a fiber essentials 500 package they will not send out the WiFi extender/booster.

2 options,

Cancel, or purchase my own extender/booster, ideally 2 would work, one for the garage and one for the 3rd floor of the house.

Any recommendations on what to use, or could be used for a mesh network other than the EE ones?

Re: Wifi Booster/extender (Super hub plus)

XRaySpeX — Wed, 10 Apr 2024 12:16:29 GMT

Typo: "Total WiFi" -> "Complete WiFi".

That's correct, the black BT Complete WiFi discs do not work with the SH+. The white "high st." Whole Home discs would've done.

Re: Wifi Booster/extender (Super hub plus)

Parkie68 — Thu, 25 Apr 2024 15:43:41 GMT

Hi DBUK

I'm having exactly the same problem with EE - except this is only one of many issues that have been going on since October - they really are the worst!

I would really appreciate it if you can let me know if and when you find a solution - I'll look to do likewise.

Best of luck

Re: Wifi Booster/extender (Super hub plus)

JO1888 — Wed, 08 May 2024 16:47:55 GMT

I have this problem too, I had no hassle with BT until the connection iny.living room was exceptionally poor. I decided to upgrade and was promised discs if I joined EE (or eek) as I like to call them. Engineer came out today to set it all up with no discs, through no fault of his own, he didn't even know what my package or account number was! Although he did recommend that I needed to move my router or purchase some kind of booster, and to get it all from Amazon or ebay. Through no fault of his own, he didn't even know what my account number or package was. I think they are a two bit mob as you've already mentioned. I'll see what happens over the next few days, maybe go back to Virgin....I have 14 days to decide. Very disappointed with the service provided to date.

Re: Wifi Booster/extender (Super hub plus)

TD008 — Thu, 15 Aug 2024 20:34:39 GMT

I’ve gone through the exactly same thing. I have 2 blank disk extenders as I have WiFi cameras outside and other WiFi devices in the garden. Did you get the issue resolved?

Re: Wifi Booster/extender (Super hub plus)

JimM11 — Thu, 15 Aug 2024 20:49:20 GMT

@TD008 If you had a BT Smarthub2 to go along with your 2 black complete wi-fi disk's, then just keep the same operation, the BT router works on the EE service.

Re: Wifi Booster/extender (Super hub plus)

XRaySpeX — Thu, 15 Aug 2024 20:54:44 GMT

@TD008 : The black BT Complete WiFi discs do not work with the SH+. The white "high st." Whole Home discs would've done.

Re: Wifi Booster/extender (Super hub plus)

Yogalady — Wed, 11 Sep 2024 15:59:31 GMT

Thank you for this. I have one of these in my conservatory, but could do with another in an upstairs room. Can you have more that one?

Re: Wifi Booster/extender (Super hub plus)

TD008 — Wed, 11 Sep 2024 17:39:54 GMT

Have as many as you like

Re: Wifi Booster/extender (Super hub plus)

JimM11 — Wed, 11 Sep 2024 17:42:24 GMT

@Yogalady Below is the link to BT about the WHITE wholehome wi-fi details etc.

BT Whole Home Wi-Fi | BT Help

Re: Wifi Booster/extender (Super hub plus)

Yogalady — Thu, 12 Sep 2024 16:29:08 GMT

Thank you ... I just contacted Customer Services and they are sending a 2nd on with no charge

Re: Wifi Booster/extender (Super hub plus)

Yogalady — Thu, 12 Sep 2024 16:30:03 GMT

Thanks ... I followed the guidance from TD008 and contacted Customer Services who are sending me a 2nd booster free of charge

Re: Wifi Booster/extender (Super hub plus)

Yogalady — Thu, 12 Sep 2024 16:31:27 GMT

I phoned Customer Services (150) and they are sending me a second booster (already have one in conservatory) free of charge

Re: Wifi Booster/extender (Super hub plus)

Leanne_T — Fri, 13 Sep 2024 09:23:49 GMT

Morning @Yogalady

Thanks for coming back and letting us know 🙂

Glad to hear this has been sorted for you.

Leanne.

Re: Wifi Booster/extender (Super hub plus)

SAS68 — Thu, 28 Nov 2024 18:43:11 GMT

Hi can you please, let me know how I can get a booster sent out I have been told this is not possible and my only option is to pay more….leave I’m in my 14 day cooling off period….so far I’m not impressed I currently have devices in the garden that will now not work

Re: Wifi Booster/extender (Super hub plus)

JimM11 — Thu, 28 Nov 2024 18:47:05 GMT

@SAS68 No matter what, your garden is not covered for home broadband.

Re: Wifi Booster/extender (Super hub plus)

XRaySpeX — Thu, 28 Nov 2024 20:50:18 GMT

@JimM11 : How do you work that out? Is there a T&C that prohibits it? As long as it's reachable it should work.

What about a landline phone? Is that also out-of-bounds?

Re: Wifi Booster/extender (Super hub plus)

JimM11 — Thu, 28 Nov 2024 20:58:49 GMT

@XRaySpeX If reachable then there is nothing stopping it being used, you are correct, do not see what telephone has to do with anything. And the link

9.
10.
11.
This guarantee does not cover gardens or any external rooms,
buildings or structures such as sheds or garden offices.

ee-smart-hub-pro-and-smart-wifi-pro-t-and-cs-september-2024.pdf