topic Re: Returning equipment in Broadband & Landline

Returning equipment

robh661 — Thu, 18 Apr 2024 16:50:02 GMT

I took delivery today of my New EE Smart Hub and Smart wi-fi disc, when I went to box up the BT hub & Disc in readiness for the Jiffy bag to return the equipment, I found I’d lost the wi-fi disc box.

Do I need the box or will the Jiffy bag be sufficient.

Thanks in advance.

Re: Returning equipment

James_B — Thu, 18 Apr 2024 16:57:49 GMT

Yes, that will be fine, @robh661 🙂

James

Re: Returning equipment

robh661 — Mon, 22 Apr 2024 15:23:32 GMT

An odd thing happened today, when I got home, I had 2 jiffy bags posted, that isn't the problem, the question is, does it matter which one I use, as one had an EE logo on the returns letter inside and the other had a BT one.

Re: Returning equipment

XRaySpeX — Mon, 22 Apr 2024 20:17:50 GMT

Use the 1 that goes with the kit you are sending back.

Re: Returning equipment

robh661 — Mon, 22 Apr 2024 21:28:06 GMT

Thanks, I didn’t think switching from Full Fibre BT to New EE Full Fibre, would create so many headaches.

Re: Returning equipment

XRaySpeX — Mon, 22 Apr 2024 21:30:28 GMT

Then just look at a few of the threads in this forum.

Re: Returning equipment

Keepongoing37 — Mon, 30 Sep 2024 14:28:25 GMT

Hi James

We received new EE equipment over 2 weeks ago, having swapped from BT and it is all connected up successfully. BUT we havent received any return address bags, nor is the option to return equipment or request a bag showing on either account, EE or BT.

Do I assume that they dont want it back? I cant find any info as to who to contact about tis other thn hanging on a phone ansd event then none of the options fit. I am pretty sure that although most of the equipment predates 2019 the booster on the landing post dates that. I dont want to get an invoice for stuff I am happy to return and in any case would want it to be recycled.

Thanks

Claire

Re: Returning equipment

XRaySpeX — Mon, 30 Sep 2024 14:32:02 GMT

@Keepongoing37 : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

Re: Returning equipment

Keepongoing37 — Mon, 30 Sep 2024 22:07:40 GMT

Thanks for the reply. I ended up phoning, good job I did as there was a problem with our account! We had two set up on EE post the BT swap for some reason and that was why the return hadnt been set up and why there was a message on the account saying we cant dispay your bill at the moment, please try again later. After a lot of listing to music and two very pleasnat and helpful staff all was sorted.

You have to admire the folk on those phones all day. The two people I spoke to hear were friendly and helpful - and very patient!!

Claire

Re: Returning equipment

Leanne_T — Tue, 01 Oct 2024 07:05:22 GMT

Hi @Keepongoing37

Thanks so much for coming back and letting us know.

I am really pleased the team were able to help 🙂

Leanne.