topic Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing in Broadband & Landline

Smart Hub Plus SH31B - router download and upload sync speed no longer showing

monitorcurve — Mon, 22 Apr 2024 16:02:40 GMT

Router: Smart Hub Plus SH31B
Firmware Version: r1.34.0-R-994210-PROD-83002
App Version 1.13.1

Anyone noticed the same thing on the "Check your Hub’s status", that "Downstream sync speed:" and "Upstream sync speed:" have disappeared from the router page, when you go to http://192.168.0.254/StatusScreen or http://192.168.1.254/StatusScreen (whichever subnet you have your router on)

This is not a browser/device/caching issue or the fact that the router was recently restarted as when the router gets a connection it should show the sync speed, and had been up for a day or so previously and still not showing it.

This is before and after pic (the old pic I have is of the router on a different firmware, but the firmware version was up-to-date and the same as the current pic, I just don't have a pic of that)

Before:

After: (where's the download and upload sync speed gone?!)

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

JimM11 — Mon, 22 Apr 2024 16:07:49 GMT

@monitorcurve Works fine on my router, you can also see it in the Technical Log also. Don't know how much i trust it yet as my system is moving from 47mb/s now down to 34.5mb/s and nearly a month in operation, so should have settled on fttc by now.

Giving it some time to try and establish what is going on...

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

monitorcurve — Mon, 22 Apr 2024 16:18:24 GMT

Also not listed there, this is what I see:

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

JimM11 — Mon, 22 Apr 2024 16:21:37 GMT

@monitorcurve Waiting on your pics to clear will keep checking and view then.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

JimM11 — Mon, 22 Apr 2024 16:24:03 GMT

@monitorcurve Try printing page to a pdf and see if its there or not also.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

XRaySpeX — Mon, 22 Apr 2024 17:03:10 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

XRaySpeX — Mon, 22 Apr 2024 17:06:11 GMT

They are present on both my SH+'s Status & Advanced > BB pages of the same firmware vintage.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

JimM11 — Mon, 22 Apr 2024 17:17:32 GMT

@monitorcurve @XRaySpeX Your connection type is showing N/A so would not expect it to show you the sync speed, mine has DSL and shows correctly.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

XRaySpeX — Mon, 22 Apr 2024 20:10:08 GMT

@JimM11 : What makes you think my connection type is N/A? It's currently showing DSL but Discon'ed & still has entries for Down & Up speeds. They remain there but faster when it's connected to DSL.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

JimM11 — Mon, 22 Apr 2024 20:15:06 GMT

@XRaySpeX Was not your connection, it's the OP's i was drawing attention to it in case you had advice for him regarding this.

Sorry if it caused confusion.

Re: Smart Hub Plus SH31B - router download and upload sync speed no longer showing

XRaySpeX — Mon, 22 Apr 2024 20:29:55 GMT

@JimM11 : I thought your tag was addressing me.