topic Re: Can’t get broadband deals when logged onto website in Broadband & Landline

Can’t get broadband deals when logged onto website

KevinJ76 — Fri, 19 Apr 2024 07:12:17 GMT

Whenever I logon to the EE website and try to access broadband deals all I get is “Sorry, looks like a technical error. Please call us on 0800 956 6000 and we’ll try to get things sorted”.

from what I can tell, I am not alone in having this issue and it has been ongoing for quite some time without any help or advice other than dial 150 and log a call, which is apparently about as useful as a chocolate teapot.

it beggars belief that they can’t even sort out a website problem after months and months of users complaining about it.

Re: Can’t get broadband deals when logged onto website

Mustrum — Fri, 19 Apr 2024 08:00:56 GMT

@KevinJ76 I have always found it better to give the broadband care team a call when you near the end of your current contract.

Know what the competition is offering is also useful.

Re: Can’t get broadband deals when logged onto website

KevinJ76 — Fri, 19 Apr 2024 08:12:36 GMT

I’ve been out of contract for a while as I pay for the broadband for my parents house to keep them online for their ring cameras and iPad. Full fibre just became available but they will need a voice service which is why I am planning on sticking with EE, just a shame their website is utter crap

Re: Can’t get broadband deals when logged onto website

Karmik — Mon, 22 Apr 2024 18:39:43 GMT

Exactly the same issue here. Been going on for ages. Ironically I'd sooner try another provider other than a call centre that will be unable to help.

Re: Can’t get broadband deals when logged onto website

Hibs75 — Mon, 26 May 2025 20:44:40 GMT

I've been having the same issue for weeks and weeks now. Ended up going into the shop to get signed up but as a result never got my charity a donation through easyfundraising 👎 That was some time ago and went on again to see about getting my father online and shocked it still has not been fixed!

Re: Can’t get broadband deals when logged onto website

Leanne_T — Tue, 27 May 2025 08:19:07 GMT

Hi there @Hibs75

Thanks for coming to the community.

If you're unable to view broadband options when logged into your EE account, please call us and the team will get your account looked into and help get this sorted.

Thanks 🙂

Leanne.

Re: Can’t get broadband deals when logged onto website

Hibs75 — Tue, 27 May 2025 08:25:50 GMT

Hi Leanne,

It's not even on my account, it's the general website that's broken...I asked my colleague to check and the page wouldn't load for her either so there's something broken on your actual website.

Lindsay

Re: Can’t get broadband deals when logged onto website

Leanne_T — Tue, 27 May 2025 08:30:46 GMT

Hi @Hibs75

Thanks for coming back to me.

Can you share the link to the website that is giving the error message please?

Leanne.

Re: Can’t get broadband deals when logged onto website

Hibs75 — Tue, 27 May 2025 08:45:15 GMT

Hi again,

I hadn't checked it this morning but when I went on there it appears to have been fixed.

Lindsay

Re: Can’t get broadband deals when logged onto website

Leanne_T — Tue, 27 May 2025 08:46:07 GMT

Thanks for coming back and letting me know @Hibs75

Please pop back if this happens again 🙂

Leanne.