topic Re: Landline not working...broadband is in Broadband & Landline

Landline not working...broadband is

Norfolkmaid6 — Sat, 22 Oct 2022 08:26:23 GMT

My landline is not working. No dial tone, and has constant engaged tone when someone rings it. Broadband however is working, although a bit slower.

My cordless phone shows the message please check line cord.

Can anyone suggest or solve the problem

Re: Landline not working...broadband is

Mustrum — Sat, 22 Oct 2022 10:50:36 GMT

@Norfolkmaid6 if you get in touch with the Customer Services Team they will get an engineer to sort it.

Details can be found on the following Help Page.

https://ee.co.uk/contact-ee/account-billing/broadband-landline

Re: Landline not working...broadband is

XRaySpeX — Sat, 22 Oct 2022 12:16:27 GMT

You probably have a "one-leg broken" fault (technically "HR Dis"). A landline consists of 2 wires, both of which are need for voice, but only any 1 for BB. Usually when this happens the BB runs slower than usual.

It is likely that the break occurs between you & the exchange, but it needs EE to call out BT Openreach to fix it.

Re: Landline not working...broadband is

susieheal — Wed, 17 Apr 2024 20:41:42 GMT

I had the same issue. It's impossible to speak with anyone at EE. I was with BT and got taken over by EE without my consent. Try plugging your phone directly into your router - you should see an input space marked 'phone'. This works for me and I finally have a working landline.

Re: Landline not working...broadband is

XRaySpeX — Wed, 17 Apr 2024 21:42:50 GMT

@susieheal : This thread is about 18 months old. Then the OP would never heard of EE New BB with Digital Home Phone & would certainly not have a router with a phone socket on it. She would have been talking about a standard analogue landline.

My reply also should have given you a clue. Since when is a digital landline made up of wires?