topic Cannot receive calls to my landline, although I can dial out in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378173#M92192 <P>I cannot receive incoming calls to my landline, although I can make outgoing calls, but only to other landline numbers NOT any mobile numbers. Calls can only be done from the phone plugged into the EE smart hub plus.&nbsp; If I try the phone plugged directly into the phone socket it is DEAD.&nbsp; When we try to call a mobile number, it appears to connect as the timer starts, but there is NO ringing tone and no connection.&nbsp; Incoming calls to the landline receive an unobtainable tone.</P> Wed, 17 Apr 2024 07:00:16 GMT Bunnyrat 2024-04-17T07:00:16Z Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378173#M92192 <P>I cannot receive incoming calls to my landline, although I can make outgoing calls, but only to other landline numbers NOT any mobile numbers. Calls can only be done from the phone plugged into the EE smart hub plus.&nbsp; If I try the phone plugged directly into the phone socket it is DEAD.&nbsp; When we try to call a mobile number, it appears to connect as the timer starts, but there is NO ringing tone and no connection.&nbsp; Incoming calls to the landline receive an unobtainable tone.</P> Wed, 17 Apr 2024 07:00:16 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378173#M92192 Bunnyrat 2024-04-17T07:00:16Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378159#M92210 <P>Yes I can call out, but only to landline numbers from the phone connected to our new smart hub plus router,. However, we cannot call any mobile numbers, it appears from the handset that the call has connected as the timer starts, but the is no ringing connection .&nbsp; The second phone that is plugged directly into the phone socket is dead.</P> Wed, 17 Apr 2024 06:34:00 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378159#M92210 Bunnyrat 2024-04-17T06:34:00Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378165#M92211 <P>When trying to dial into my landline number you get an unobtainable tone</P> Wed, 17 Apr 2024 06:47:10 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378165#M92211 Bunnyrat 2024-04-17T06:47:10Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378314#M92213 <P>It seems to be sorted now.</P><P>&nbsp;</P> Wed, 17 Apr 2024 13:28:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378314#M92213 Bunnyrat 2024-04-17T13:28:41Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378344#M92217 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4356232">@Bunnyrat</a></SPAN>,</P> <P>You may have had a fault that luckily corrected itself.</P> <P>Hopefully it'll work as it's supposed to now but come back to us if it ever comes back.</P> <P>Thank you</P> <P>Daniel-S</P> Wed, 17 Apr 2024 14:58:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1378344#M92217 Daniel-S 2024-04-17T14:58:41Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1388138#M94282 <P>We have exactly the same issue since we swapped form BT to EE and changes our router!</P><P>Any help most welcome,</P><P>many thanks&nbsp;</P> Sat, 18 May 2024 18:52:36 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1388138#M94282 dirk8 2024-05-18T18:52:36Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1388140#M94283 <P>We have the same issue bit it hasn't sorted itself, all help most welcome</P> Sat, 18 May 2024 18:53:54 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1388140#M94283 dirk8 2024-05-18T18:53:54Z Re: Cannot receive calls to my landline, although I can dial out https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1527809#M119083 <P>We have had the same issue for a month now, and neither BT nor EE have had any success trying to resolve it. We are beyond frustrated - have you had any luck getting it resolved? (We can make calls, but cannot receive any).&nbsp;</P> Thu, 24 Apr 2025 17:42:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/Cannot-receive-calls-to-my-landline-although-I-can-dial-out/m-p/1527809#M119083 MEJR74 2025-04-24T17:42:46Z