topic Re: Re: EE broadband connection in Broadband & Landline

Re: EE broadband connection

Honmankoo — Tue, 16 Apr 2024 20:14:58 GMT

My led status always shinning yellow light, cannot connect network

XRaySpeX — Tue, 16 Apr 2024 20:17:36 GMT

@Honmankoo : On which router?

Honmankoo — Tue, 16 Apr 2024 20:41:03 GMT

It is Smart hub plus

Honmankoo — Tue, 16 Apr 2024 20:42:06 GMT

My router is smart hub plus

XRaySpeX — Tue, 16 Apr 2024 20:46:22 GMT

@Honmankoo : What EE BB plan have you?

Are you talking about the LED status on the router or on the ONT?

Honmankoo — Tue, 16 Apr 2024 20:49:18 GMT

The normal plan monthly £32.9

The route led yellow light keep shinning over 2 hours.

XRaySpeX — Tue, 16 Apr 2024 20:52:03 GMT

Sorry, there's no "normal" plan; there are various. It'll have a name to be seen in your Welcome email & your EE for BB a/c.

XRaySpeX — Tue, 16 Apr 2024 21:00:36 GMT

A steady Orange light means there's no BB. Are both the Power & PON lights on the ONT steady Green?

When was your BB activated?

Honmankoo — Tue, 16 Apr 2024 21:07:09 GMT

My bb activated in today 1 pm

And i found that cannot connect network at 8pm

XRaySpeX — Tue, 16 Apr 2024 21:20:12 GMT

You never mentioned that crucial info in your OP.

I should wait till tomorrow AM for it to complete.

Honmankoo — Tue, 16 Apr 2024 21:24:59 GMT

Thank you very much