https://community.ee.co.uk/t5/Broadband-Landline/Changing-from-BT-to-EE-broadband/m-p/1377624#M92090 <P>I placed an order to move from BT broadband to EE broadband on 11th April, and the go-live date is today.</P><P>The order is still open (I'm aware that the service has until midnight to go live), but none of the equipment (router, TV mini box etc) has been dispatched yet - it's showing that it's been delayed and has been like that since the order was placed.</P><P>I'm concerned that I won't be getting the additional kit that goes with the change and that I'll be paying for (TV mini box, hybrid connect, WiFi extender)&nbsp; until an as yet unspecified date, and I've also been advised that I need to return my BT Smart Hub 2.</P><P>Any assistance would be welcomed.&nbsp; My worry is that my order is stuck in this status and I won't be getting my new kit anytime soon.</P> Mon, 15 Apr 2024 14:27:59 GMT Armitage111 2024-04-15T14:27:59Z https://community.ee.co.uk/t5/Broadband-Landline/Changing-from-BT-to-EE-broadband/m-p/1377624#M92090 <P>I placed an order to move from BT broadband to EE broadband on 11th April, and the go-live date is today.</P><P>The order is still open (I'm aware that the service has until midnight to go live), but none of the equipment (router, TV mini box etc) has been dispatched yet - it's showing that it's been delayed and has been like that since the order was placed.</P><P>I'm concerned that I won't be getting the additional kit that goes with the change and that I'll be paying for (TV mini box, hybrid connect, WiFi extender)&nbsp; until an as yet unspecified date, and I've also been advised that I need to return my BT Smart Hub 2.</P><P>Any assistance would be welcomed.&nbsp; My worry is that my order is stuck in this status and I won't be getting my new kit anytime soon.</P> Mon, 15 Apr 2024 14:27:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Changing-from-BT-to-EE-broadband/m-p/1377624#M92090 Armitage111 2024-04-15T14:27:59Z