topic Re: Smart WiFi- looking for some advice? in Broadband & Landline

Smart WiFi- looking for some advice?

dchecksfield — Sun, 14 Apr 2024 19:14:55 GMT

Hi all, we’re just about to come out of the 24 month smart WiFi lock in with a FTTC delivery. We live in a stone built house with wall thicker than that long one in china. To get anywhere near reasonable connectivity we have 6 smart discs (2 on lan backhaul, 2 on power line backhaul and 2 WiFi backhaul).

I'm keen to renegotiate my broadband provision but am concerned I’ll be pushed a new router that won’t be compatible with the 6 discs I currently have in place.

I don’t want to be tied in to paying for the “smart” WiFi contract period again and after the experience when we first got this WiFi of arguing with EE that we needed the 3 discs that they would offer as a maximum (bought 3 direct) I’m not emotionally prepared to battle it again.

Any advice on how best to proceed that doesn’t involve me having to hire a 1.5 metre SDS drill bit again? 😂

Re: Smart WiFi- looking for some advice?

XRaySpeX — Sun, 14 Apr 2024 19:31:41 GMT

If those are the white round EE Smart WiFi discs, they won't be compatible with the current EE router, the Smart Hub Plus.

Re: Smart WiFi- looking for some advice?

dchecksfield — Sun, 14 Apr 2024 19:53:52 GMT

Aware of that, hence my dilemma, and my query as to whether a broadband package refresh to a new contract (my service is actually fine) will result in the push of a new router

Re: Smart WiFi- looking for some advice?

XRaySpeX — Sun, 14 Apr 2024 20:46:35 GMT

Depends! What EE BB package have you now & which are you going for?

Re: Smart WiFi- looking for some advice?

dchecksfield — Mon, 15 Apr 2024 07:10:52 GMT

Fibreplus broadband without landline is current package (plus smart WiFi add on). Absolutely no idea what package to go to as the EE broadband pages fail to load. Happy to keep similar service but not at twice the price of competitors.

Re: Smart WiFi- looking for some advice?

XRaySpeX — Mon, 15 Apr 2024 07:19:23 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.

Re: Smart WiFi- looking for some advice?

dchecksfield — Mon, 15 Apr 2024 08:45:24 GMT

Re: Smart WiFi- looking for some advice?

XRaySpeX — Mon, 15 Apr 2024 11:25:58 GMT

As FTTP is not there all you can do is stay on the same Fibre Plus package. You wouldn't need to change routers.

Re: Smart WiFi- looking for some advice?

dchecksfield — Mon, 15 Apr 2024 11:57:59 GMT

After 40 minutes in the EE store; my options are to stay on the same package (no discount) or leave.

it’s a leave for home and mobiles sadly

Re: Smart WiFi- looking for some advice?

dchecksfield — Mon, 15 Apr 2024 17:55:41 GMT

So an afternoon of googling has left me more confused than before.

It seems whichever way I turn there’s complexity. Changing to EEs new router I can get up to 3 discs. Allegedly these are “better” than the existing discs so I might not need the 6 I have.

If I need the 6 then I have to spend £300 but I can’t get a decent mesh for less anyway.

If I move to another ISP then I need to buy a mesh anyway.

would piggy backing the old router and WiFi disc system to the new router and turning the WiFi off on the new router be an option?

Re: Smart WiFi- looking for some advice?

XRaySpeX — Mon, 15 Apr 2024 19:12:40 GMT

Why do you need to use the new router?

Re: Smart WiFi- looking for some advice?

dchecksfield — Mon, 15 Apr 2024 20:22:50 GMT

🤷‍♂️ I presume new account details, etc? I’m not exactly an expert here. They tell me that to use the new service I need new gear.

Nirvana for me would be to keep my current gear.

Re: Smart WiFi- looking for some advice?

XRaySpeX — Mon, 15 Apr 2024 20:54:09 GMT

Don't see why you can't. You'll be on the same BB plan & your a/c details shouldn't change.

Re: Smart WiFi- looking for some advice?

dchecksfield — Mon, 15 Apr 2024 21:04:34 GMT

Apparently they are different systems. My lack of knowledge coupled with the shady selling tactics of all telecoms companies means it difficult to see wood from trees

Re: Smart WiFi- looking for some advice?

XRaySpeX — Mon, 15 Apr 2024 21:40:42 GMT

No way are they diff BB systems. You can only get FTTC (ignoring ADSL) there. They are having you on!