topic Re: Flashing green light in Broadband & Landline

Flashing green light

Hunter_83 — Sun, 14 Apr 2024 10:36:38 GMT

Hi,

I’ve had my broadband now for about 10 months with not much in issues (now and again the hub may flash yellow) but for the pasted 3 days my internet hub will just start flashing green (about 3-4 times a day) for no reason, I turn it off for a minute and switch it back on which solves the problem but with this starting to be a regular thing I wanted to see if this issue may need an engineer out to resolve the problem or would it be the hub or something else?

thanks,

Re: Flashing green light

XRaySpeX — Sun, 14 Apr 2024 10:47:04 GMT

You don't say which router.

Re: Flashing green light

Hunter_83 — Sun, 14 Apr 2024 11:01:10 GMT

It’s a smart router

Re: Flashing green light

S0mWur2le — Sun, 14 Apr 2024 14:06:45 GMT

Hunter_83

The very same thing happened to me a fortnight ago, the modem would work perfectly fine one minute and the next thing I'd get the flashing yellow light then back to green, first I thought it was doing a modem update but after this happened quite a few times I contacted customer services and spoke to a gent called Reece who confirmed there was a problem and booked an engineer for the very next day. Jake (Openreach Engineer) ran a complete check from inside the property then went and checked the street cabinet where he eventually found the problem to be.

Can not find fault with the quick customer service I got from EE.