topic Re: New ee wifi and now my pc is unusable in Broadband & Landline

New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 16:57:40 GMT

we just got ee wifi after being on bt for a few years and i had no prior issues, i had my tp link power line adapters connected to my router and my pc to give me internet and ever since we started with ee i haven’t been able to get wifi almost at all, if i do it’s for around 2 minutes and it’s the slowest thing i’ve ever seen. our router is downstairs and i’m not sure if being upstairs is the issue as my brother’s xbox is also quite laggy he says (he is also on the upstairs floor) though our mobile devices work just fine with this new wifi. they’re sending us a new router shortly but i’m just wondering if there is anything i should buy to help improve this connection? i’m hoping the new router can fix this issue but i’m not too educated on wifi issues as everything worked well for me smoothly with my BT router and the ethernet adapters. please let me know if this is a common issue & if you have any recommendations on purchases to improve and fix my wifi

Re: New ee wifi and now my pc is unusable

XRaySpeX — Sat, 13 Apr 2024 17:23:22 GMT

The main diff on the WiFi front between the BT & EE routers is that BT SH2 is WiFi-5 while EE SH+ is WiFi-6 which your PC might not be able to cope with. Turn down the SH+ router from WiFi-6 to WiFi-5.

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 17:28:13 GMT

Sorry i’m not too knowledgable on this stuff, how do I do that?

Re: New ee wifi and now my pc is unusable

XRaySpeX — Sat, 13 Apr 2024 17:44:30 GMT

Login to your EE SH/SR at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then you'll find WiFi standard on the Advanced > Advanced WiFi page.

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 18:02:13 GMT

I fear it has been on Wifi-5 this entire time.

Im the only one not on wireless and that may be the issue? I’m not sure. I’m on ethernet and it’s not working.

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 18:07:49 GMT

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 18:11:22 GMT

The only fix is temporary which is restarting my router which is just an inconvenience for my entire household & only lasts about 5 minutes with terrible speed , running a diagnostic test it tells me to investigate router issues so i don’t know if i was sent a faulty router or what

Re: New ee wifi and now my pc is unusable

XRaySpeX — Sat, 13 Apr 2024 18:16:42 GMT

I fear you are misreading it. 5 GHz is a frequency of whatever WiFi standard is being used. It is not the same as WiFi-5! Now just go to the page I told you of.

Re: New ee wifi and now my pc is unusable

JimM11 — Sat, 13 Apr 2024 19:05:55 GMT

@TiaWbs With regards to the TP-Link powerline, would be good if you were to say the model, i Have the 4010, and the 4020 on wifi so both types, Had to Reset to factory settings, re-pair the 4010's for the network only to router WPS and re-establish the secure network, then paired the WiFi 4020's to the router also, Did ONE at a time to make sure that Network was stable, then added WiFi to make sure it was ok. The web Interface or the App on mobile is virtually no help in diagnosing any issues.

If i was you, would take the same approach if you have not already done so.

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 19:10:15 GMT

i’m using the tp link av600 it says

Re: New ee wifi and now my pc is unusable

JimM11 — Sat, 13 Apr 2024 19:44:12 GMT

@TiaWbs So that is the 4010 model, rated at 600mb/s on electrical interface, but has 100Mb/s ethernet connection to PC and to Router. To reset the unit to factory, you hold the button on front of unit for 6 seconds, until the power LED flashes.

This resets the units to factory settings, do BOTH units.

To pair to the router, press button on front for 1 second, then press wps button on the router, this will pair the unit to the broadband, DO BOTH units one at a time and keep close to the router when doing so, then they will be on the same electrical power circuit.

Once done, move the unit back to your PC, connect it back up and make sure all 3 LED's are on each unit.

If not sure, go to the Tp-Link web site, select downloads, powerline, and the PA-4010 units, this will show you the manuals and quick setup guides.

Logging into the router on 192.168.1.254 and selecting advanced, wireless settings and make sure that you have WPA2 - personal selected for your security connection and remember to SAVE to apply the option.

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 19:49:54 GMT

Do both the units need to be plugged in near my router to factory reset? Or can i do it unplugged

Re: New ee wifi and now my pc is unusable

JimM11 — Sat, 13 Apr 2024 20:13:31 GMT

@TiaWbs You have to be plugged in to do the reset, and better to be both close to the router, but you can do them one at a time the links below will take you to the guides. Please go look at the guides to be sure of the operation.

Download for TL-PA4010 KIT | TP-Link United Kingdom

7106509330_7106507873_TL-PA4010(EU)_QIG_V1.pdf (tp-link.com)

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 20:26:02 GMT

I did as follows and now all three lights are green on both

though i’m still not getting any connection. i don’t know if this is normal to be flashing orange where the ethernet plugs in to my pc

other than that i’m totally lost. it just tells me to investigate router or broadband modem issues. My ethernet still shows as unidentified network, i don’t know what else to do

I’ve bought a tp link usb wifi adapter to see if that’ll give me any luck

Re: New ee wifi and now my pc is unusable

JimM11 — Sat, 13 Apr 2024 20:42:26 GMT

@TiaWbs The orange light on the back of the pc would be normal. these led's signify the status of the connection, but you have to know the pc card model to find out what the lights mean. Do you have another device ie a laptop that you can plug that cable into to test the ethernet from point to point, I have the latest superhub + and using those adapters with no problem.

My tp-link is plugged into port 4 of the router ethernet connections. though should not matter which port it is plugged into.

If you log into the router on 192.168.1.254 you should be able to see the port status, but this needs a working connection.

See if you can select advanced on your pc network card and force an option for 100MB/S you cannot get gigabyte option as the 4010's only have 100mb/s interface on them.

Re: New ee wifi and now my pc is unusable

JimM11 — Sat, 13 Apr 2024 20:50:00 GMT

@TiaWbs Please note, i have looked closely at your pics, YOU DO NOT WANT THE TP-LINK to be on an extension cable, this is NOT GOOD, they do not like it, you NEED to plug it into a correct power socket.

Re: New ee wifi and now my pc is unusable

TiaWbs — Sat, 13 Apr 2024 21:04:42 GMT

this… seems to have fixed it. i feel so stupid😭 thank you so much! after days of trying to fix this it was one simple thing :’) thank you ever so much

Re: New ee wifi and now my pc is unusable

JimM11 — Sat, 13 Apr 2024 21:39:48 GMT

@TiaWbs So take it moving power socket was your correction, it's nothing you have done wrong, powerline always works better socket to socket, the new EE router does show the issue more quickly than the older hubs, i am going to test a new ethernet link cable but this will be tomorrow, did notice drop in speed, but think that the supplied cable from TP-LINK only have 2 pairs connected on the cable is slower, but i do not need the speed as yet, but will change to a 4 pair cable both ends and let you know how it goes. At least your up and running now, CABLE is always better than wi-fi connection, keep that in mind.

Jim