topic Broadband cheaper in website but offer not available when you call 150 in Broadband & Landline

Broadband cheaper in website but offer not available when you call 150

urai — Fri, 12 Apr 2024 12:24:26 GMT

Hi, I got a broadband connection a couple days ago from the store for £59.99 but the price on the website is a lot cheaper (£47.99) for the same product. I rang 150 but they insist that £59.99 is the best deal they have and they cannot see the prices I can see on the website? How can I get the cheaper deal? Do I need to cancel and get a new connection? Thanks.

Re: Broadband cheaper in website but offer not available when you call 150

XRaySpeX — Fri, 12 Apr 2024 12:35:55 GMT

@urai : Which EE BB plan have you bought?

Re: Broadband cheaper in website but offer not available when you call 150

urai — Fri, 12 Apr 2024 13:04:54 GMT

Full Fibre Gigabit Essentials

900Mbps download speed

Re: Broadband cheaper in website but offer not available when you call 150

XRaySpeX — Fri, 12 Apr 2024 13:18:52 GMT

I see it @ £46.99 pm on EE Broadband Deals . Have you taken Digital Home Phone with it? That would be extra.

Query the price with CS.

Re: Broadband cheaper in website but offer not available when you call 150

urai — Fri, 12 Apr 2024 13:44:46 GMT

Thanks!

No extras, just the broadband by itself.

Strange that the customer support team are saying that they cannot see the £46.99 on their system but I can see it on my side (and so can you it seems).

Re: Broadband cheaper in website but offer not available when you call 150

XRaySpeX — Fri, 12 Apr 2024 13:49:45 GMT

Personally, if it hasn't been installed yet I would cancel it with the store & order it again online. You get no statutory cooling-off period with instore orders but you can cancel before it's implemented.

Re: Broadband cheaper in website but offer not available when you call 150

urai — Sat, 13 Apr 2024 06:57:33 GMT

It's was installed yesterday so I wonder if cancelling means sending the device back and getting it redelivered to get a new connection. Would you know?

Re: Broadband cheaper in website but offer not available when you call 150

XRaySpeX — Sat, 13 Apr 2024 11:31:58 GMT

It's not the router that installs the connection but the plan set up & installed by EE.

I've just read the T&C's for EE New BB on this point & I think you may have a 14-day cooling-off period from install.