topic Adding my partner as account manager to EE Broadband in Broadband & Landline

Adding my partner as account manager to EE Broadband

Salc1 — Fri, 12 Apr 2024 09:30:04 GMT

We are originally BT customers and switched over to EE for our broadband via BT (if that makes sense). Although the account was always in my husband's name I manage it and BT always put me as a named person on the account. Since switching to EE they have just put it in my husband's name which means I cannot manage it without my husband being present (even though it is my mobile number attached to the account and bank account). My husband asked if I could be changed to the account holder, they said no as it is a 2 year contract but I can be added as an account manager which we would need to do ourselves on the EE website. When we login I cannot find anywhere how to do that. Can anyone help, please?

Re: Adding my partner as account manager to EE Broadband

XRaySpeX — Fri, 12 Apr 2024 10:49:14 GMT

An a/c may only be in 1 person's name as the A/c Holder. The A/c Holder can set up online anyone's bank a/c as the Bill Payer but the A/c Holder is still responsible for everything incl. that payments are made on time.

The A/c Holder may phone up CS with you present to nominate you as a named 3rd-party to be able to deal with the a/c over the phone on his behalf with CS.

There is no concept or position of A/c Manager other than the A/c Holder himself.

Having said all that it should be possible to effect a Change of Ownership to yourself so you become the A/c Manager but you will need to pass a credit check. See "Transfer to a friend, colleague or family member" of Change My Account in The Case of a Life Event

Re: Adding my partner as account manager to EE Broadband

Salc1 — Sun, 14 Apr 2024 10:11:18 GMT

Thanks for your response, but not exactly what I was told by the operative . He said I couldn't switch to it being in my name until the 2 year contract had ended. My husband pointed out that BT had allowed me to do the switch as a named person on the account, although not the account holder . It should have carried forward as I was told there would be no changes at all with regards to how the account operated. The EE guy explicitly said, that although I can't be the principle account holder I can be added as account mgr or admin and told me to do it through the website login. It is a worry that yiu can't get correct information. But thanks again for taking the time

Re: Adding my partner as account manager to EE Broadband

Profile closed — Fri, 24 May 2024 23:54:36 GMT

It's not possible to be able to be added as an account manager on the Ee website they can flag your husband account, but I still don't think you will be able to manage it for him sorry for any inconvenience caused

Re: Adding my partner as account manager to EE Broadband

Profile closed — Sun, 26 May 2024 20:46:05 GMT

I have spoken to new Ee and new Ee have told me that is no option for account manager there is only an option to add special instructions to anyone's accounts

Re: Adding my partner as account manager to EE Broadband

Active2000 — Tue, 18 Jun 2024 23:51:13 GMT

I have had the same problem as Salc1. I was told I could add an account manager online. If this is not possible why do they say that? Also how do you add special instructions?
thanks

Re: Adding my partner as account manager to EE Broadband

XRaySpeX — Wed, 19 Jun 2024 02:34:36 GMT

@Active2000 : By giving them to CS over the phone. Usually for authorising a 3rd-party to talk to them on your behalf.

Re: Adding my partner as account manager to EE Broadband

LouiseH4 — Wed, 03 Jul 2024 15:28:19 GMT

I have literally just come off the phone to an adviser who said the same thing - we have transferred from BT, and can't change the name on the account, but they said I could be added as an Admin, so I could speak call and speak about the account. They said I would need to do this via the app but we can't find anywhere to do it.

Re: Adding my partner as account manager to EE Broadband

BJG1 — Fri, 26 Jul 2024 18:13:27 GMT

I experienced exactly the same issue when I transferred our BT account (which was in my wife’s name) to EE. EE will now not talk to me, even though I placed the order!

My wife was also told by EE customer services that I could be added as an account manager by logging into her online account. This is clearly incorrect information and a backward step from our previous excellent BT service.

Re: Adding my partner as account manager to EE Broadband

Annastasia — Mon, 18 Nov 2024 10:07:09 GMT

Did you ever uncover how to dot his via that app?

Re: Adding my partner as account manager to EE Broadband

XRaySpeX — Mon, 18 Nov 2024 10:12:15 GMT

@Annastasia : Nowt of this sort can be done by app. You have to speak to CS.

Re: Adding my partner as account manager to EE Broadband

Annastasia — Mon, 18 Nov 2024 12:55:06 GMT

Yes - also feel it is a step back from BT and wonder what position it leaves a household in if the account holder dies?

Re: Adding my partner as account manager to EE Broadband

George321 — Mon, 18 Nov 2024 13:12:35 GMT

You find someone of the correct sex to be the account holder, we had to do this when my father died for another utility, it was the only way to manage the account which we were keeping open. It’s a step backwards, reminds me of the time when wives were just part of the husbands tax, I told the operator that, she’d never heard of that. And it wasn’t that long ago.

Re: Adding my partner as account manager to EE Broadband

XRaySpeX — Mon, 18 Nov 2024 13:51:24 GMT

@Annastasia : EE has a process for just that, Change My Account in The Case of a Life Event , whereby you can either take over the a/c or close it completely.

Re: Adding my partner as account manager to EE Broadband

StellaO — Sun, 16 Mar 2025 17:08:53 GMT

I am having exactly the same issue. I was told to wait til the transfer to EE was complete and then add myself as an account manager. I cant see how to do it. Another long wait to phone EE again I suppose!

Re: Adding my partner as account manager to EE Broadband

StellaO — Sun, 16 Mar 2025 17:31:03 GMT

I have just rung EE and they have confirmed that you cant add an account manager. However we have power of attorney for each other and this can be registered with EE. The email address is POA@bt.com. I haven't tried yet but this will be the next try!

Re: Adding my partner as account manager to EE Broadband

Leanne_T — Mon, 17 Mar 2025 09:00:19 GMT

Morning @StellaO

Thanks for coming to the community.

Please let us know how you get on after emailing the power of attorney.

You can find information in our Vulnerable customer account help page.

Leanne.

Re: Adding my partner as account manager to EE Broadband

WoosDad — Fri, 25 Jul 2025 10:54:31 GMT

A more recent post - I have literally just come off the phone again with EE. Two weeks ago I spoke to an agent who told me that my details had been added to my recently widowed sister-in-law's account and she was present at that time to authorize me to speak on her behalf and operate the account. Today I ring EE as they still have not completed an action they promised, and I am told that they do not have a process of adding a detail on the account to authorize another person to speak on behalf of the account holder and that the process is that I have to create another EE account and my sister in law has to invite me to be the account manager on her behalf. So which version of the story is correct as we seem to have different agents telling different stories to different customers. Do these people know what their own procedures are? What do I do now to get EE to talk to me about the account?

Re: Adding my partner as account manager to EE Broadband

Christopher_G — Fri, 25 Jul 2025 15:19:54 GMT

Hi @WoosDad

There are slightly different rules for different account types. Only account holders and those who have set up Power of Attorney would have full access to a New EE Broadband account. If you need full access to an account, the best thing to do is discuss this with our Customer Support team so they can give you some further advice on how to do that.

Chris

Re: Adding my partner as account manager to EE Broadband

Stevenmillar81 — Sun, 07 Dec 2025 23:26:06 GMT

Have you tried checking the play store then look for the EE app on it and if you can get it on the play store then you will be able to get it down loaded to your phone plus it will let you get access and register on it as a new account but if you want anything I can help you with then just message me. All the best plus if you can get access etc then I would be grateful if you could let me know. Hope you all the best even if I don't get a message from you