topic Re: No caller id on homephone extension in Broadband & Landline

No caller id on homephone extension

csyrad — Wed, 10 Apr 2024 16:27:24 GMT

Hi, since going onto the new digital home phone (which goes into the back of the router) my extension upstairs doesn't show any caller id which isn't very good as we get lots of scam calls. The phone downstairs which is plugged into the back of the router does still show who's calling. Oh I have also forgotten to mention that the extension upstairs is plugged into a EE adapter. Is there anyway around this and getting the id back?

Thanks

Chris.

Re: No caller id on homephone extension

Storm500 — Wed, 10 Apr 2024 17:42:44 GMT

Can you switch the actual phones over to check if the original upstairs phone moved downstairs then displays the caller ID? And does the one moved upstairs still display caller ID?

Re: No caller id on homephone extension

XRaySpeX — Wed, 10 Apr 2024 17:44:15 GMT

Is the phone plugged into the router a base station & the phone upstairs a cordless extension to it?

Re: No caller id on homephone extension

Storm500 — Wed, 10 Apr 2024 17:48:09 GMT

@XRaySpeX @csyrad @said “the extension upstairs is plugged into a EE adapter” so it’s 2 separate corded phones.

Re: No caller id on homephone extension

XRaySpeX — Wed, 10 Apr 2024 17:51:39 GMT

@Storm500 : Just checking 🙂 ! He did say it was an "extension".

Re: No caller id on homephone extension

csyrad — Wed, 10 Apr 2024 19:39:41 GMT

Yes, 2 separate corded phones.

Re: No caller id on homephone extension

Storm500 — Wed, 10 Apr 2024 19:47:21 GMT

Have you swapped the phones over to see what happens on each one?

Re: No caller id on homephone extension

csyrad — Wed, 10 Apr 2024 19:48:48 GMT

No, have to go to work now but will try tomorrow as I'll let you know.

Re: No caller id on homephone extension

csyrad — Thu, 11 Apr 2024 15:13:07 GMT

OK, so I've just swapped phones over and the same thing happens, the downstairs phone which still gets caller id just had call come up when I rang and the one from upstairs had caller id when I plugged it in downstairs.

Re: No caller id on homephone extension

Storm500 — Thu, 11 Apr 2024 16:21:00 GMT

@csyrad Just to confirm that both phones have Caller ID downstairs but both phones do not have Caller ID upstairs? Do both phones ring downstairs and upstairs?

You could try unpairing the EE adaptor from the router and then pair it to the router and try the phones again.

Re: No caller id on homephone extension

csyrad — Thu, 11 Apr 2024 17:07:26 GMT

Yes that is correct, both phones downstairs have not not upstairs.

I will try pairing the adapter again I presume just by unplugging it?

Re: No caller id on homephone extension

Storm500 — Thu, 11 Apr 2024 17:23:37 GMT

What router do you have? Usually you login to the router via a browser, enter 192,168.1.254, and click on you telephone no. You should be able to remove the adaptor from there.

Re: No caller id on homephone extension

Storm500 — Thu, 11 Apr 2024 17:43:16 GMT

Just reread your last post just to confirm does this “both phones downstairs have not not upstairs.” mean that both phones don’t ring upstairs?

if yes do you have a spare ADSL filter, that use to plug into the master socket to split phone and broadband. Plug this into the adaptor and the plug the phone into the filter.

Re: No caller id on homephone extension

csyrad — Thu, 11 Apr 2024 19:46:52 GMT

Both phones ring up and downstairs but when downstairs both phones have caller id but both phones when upstairs don't have caller id it just says Call.

And yes I do have a new adsl filter plugged into my ee adapter with my phone cable plugged into that.

Re: No caller id on homephone extension

Storm500 — Thu, 11 Apr 2024 19:55:07 GMT

Does the phones ring without the filter?

Re: No caller id on homephone extension

csyrad — Thu, 11 Apr 2024 21:09:11 GMT

Yes, both do.

Re: No caller id on homephone extension

Storm500 — Thu, 11 Apr 2024 21:19:33 GMT

Does Caller ID work without the filter?

Re: No caller id on homephone extension

csyrad — Thu, 11 Apr 2024 23:00:05 GMT

Only downstairs on both phones.

Re: No caller id on homephone extension

Storm500 — Fri, 12 Apr 2024 07:55:49 GMT

I’ve not seen this Caller ID problem mentioned here or on the BT community, the usual one is that the phone won’t ring and using the filter on the adaptor allows the phone to ring.

Have you tried the re pairing the adapter to the router?

I’d call customer services and see if they will send a replacement adapter to see if the first is faulty.

Re: No caller id on homephone extension

csyrad — Fri, 12 Apr 2024 13:09:34 GMT

I've just re paired the adapter but the same thing happens.

I give up but the most frustrating thing is i just had to answer the phone which turned out to be a scam call which woke me up as I didn't know who is was calling.